Relationship Executive

4 weeks ago

Bengaluru, Karnataka, India VIBGYOR Group of Schools Full time

Job description

Primary responsibilities:

Parent Relationship Management:

  • Ensure all parents are aptly welcomed and comfortably seated.
  • Effectively address/resolve parents' enquiries across mediums i.e. in-person, over the phone, email, company website etc.
  • Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
  • Adroitly track all parents' queries via organizational query traction mechanism like CRM etc.
  • Generate parents' delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
  • Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
  • Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.
  • Facilitate the information of all elements pertaining to a child's life cycle in the school as well as post school activities, summer camps etc.

Sales and Marketing:

  • Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
  • Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
  • Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs

Contact Details

Dhanya.c@vgos.org or 9895149966

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