Infrastructure Engineering Advisor
4 days ago
About Evernorth
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Position Overview:
In this role, you will provide support for the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. You will be supporting our Global Infrastructure & Engineering Services line of business, with a focus on the infrastructure hardware environment and software components. The identified candidate is responsible for troubleshooting and proceeding on resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, and the diagnosis and correction of application/network problems. Infrastructure Engineer Advisor may serve as the primary contact for vendors. Infrastructure Engineering Advisor technologies span server, network data, web, including designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations and maintains program libraries and technical documentation.
Responsibilities:
- Utilize independent judgment and discretion, assist with the design, engineering and development of information technology solutions.
- Assist in the diagnosis (Root Cause Analysis) and correction of server hardware and operating system problems supporting both daily operations and pilots of new technology.
- Assists in troubleshooting and resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.
- Execute engineering Change Requests for assigned products and servers in compliance with Change Management Policies.
- Participates in On Call rotation acting as the incident owner for after hours infrastructure escalations.
- Primary owner for incident management, problem management, and service request fulfillment ensuring service level agreements (SLAs) are met 97% of the time.
- Accountable for systems maintenance planning and implementation activities.
- Accountable for proactive system health management.
- Responsible for infrastructure operational readiness.
- Provide support for Disaster Recovery environment as needed.
- Develop and implement service improvement plans based on business-partner and ITpartner input.
- Ensure services are consistently delivered and manage to meet service levels outlined in documented operating level agreements (OLAs).
- Participate in Business portfolio projects and IT projects as required.
- Serves as the lead technical consultant responsible for design, engineering and development of information technology solutions.
- Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions.
- Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.
- May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise.
- Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors.
Qualifications
Required Skills:
- Working knowledge of best practices in server operations, including backup and recovery processes, disaster recovery planning and execution, server virtualization, and more.
- Strong analytical, development, project planning and problem-solving skills for a complex infrastructure topology, being active team participant to identify issues, root causes and solutions.
- Strong personal planning and organizational skills
- Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.
- Strong interpersonal and communications skills to effectively communicate and collaborate with a broad range of groups and individuals, including IT technicians, internal and external service providers, IT management and business unit staff.
- Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks.
- Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, database, and output/receiving
- Strong written and verbal communication skills with the ability to interact with all levels of the organization.
Required Experience & Education:
- 11-13 years of experience required.
- Bachelor's degree in computer science or a related discipline and at least ten years of experience in all phases of infrastructure network management or its equivalent in education and work experience.
- 10+ years of experience supporting, administering, and/or engineering below environments:
- VMware VSphere
- vRealize operations (vROps)
- Cisco UCS
- Dell (Powerflex)
- Nutanix
- Acropolis Hypervisor
- RHEL
- Openshift
- ServiceNow ITSM
- Desired Experience:
- Powershell and scripting
- VMware vRealize Automation (VRA)
- Zerto
Shift Timings : General Shifts: 11:30AM-8:30PM IST / 1:00AM-10:00AM EST
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