Infrastructure Engineering Senior Advisor
1 week ago
About Evernorth:
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Position Overview:
This role provides counsel and advice to management on significant Infrastructure matters, often requiring coordination between organizations. Serves as Automation Engineer for Mainframe services.
Create and maintain SA/z Policy across multiple sysplexes.
Develop conceptual, logical and physical automation engineering designs that support the infrastructure requirements of varying levels of technical and business application projects to include:
- Software product migrations
- New Lpar buildouts
- High Availability requirements
- Resiliency efforts
- Perform root cause problem analysis of production issues as relates to the automation environment.
- Support Disaster Recovery exercises.
- Assist in training of junior Mainframe Automation engineers.
Responsibilities:
- Monitor and execute batch processing on multiple platforms using line commands, menus and GUI interface.
- Monitor z/OS sysplex environments and respond to alerts.
- Investigate known error conditions and follow prescribed error correction procedures.
- Recognizes abnormal processing conditions and determine appropriate actions required to resolve issue(s) and complete processing.
- Maintain production and test scheduling systems and new/improved work procedures.
- Make effective use of tools and resources, utilize manuals, write-ups and other tools as an aid in solving production and system problems.
- Follow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner to meet SLAs.
- Coordinate testing of applications, systems, processes and procedures, hardware and/or software changes.
- Assist in identifying new tools, technology or processes that improve the overall processing environment or efficiency.
- Participate in Disaster Recovery exercises.
- Coordinate Hardware and Software maintenance.
- Identify, diagnose, and resolve hardware and equipment issues by referring issues to vendors and internal infrastructure and engineering support.
- GDPS (MGM3SITE) administration & product upgrade
- ISPF lists
- SA/IOM
- Agile process
- IBM SMU
- BMC AMI, CA OPS/MVS, or other Mainframe Automation products and tools
Required Experience & Education:
- IPL experience in a sysplex environment
- JES2 operations
- HMC Console management
- Scheduling tools: CA7, ESP
- Strong JCL knowledge to diagnose, take corrective actions, apply overrides and job restarts.
- Functional knowledge of TSO (ISPF/SDSF)
- SA/z operations
- NDM and FTP file transfer knowledge
- Initiate internal technical recovery calls via escalation paths.
- Efficient with monitoring tools Sysview, Omegamon, TEPS, Netview
- Knowledge of DASD, VTS
- Knowledge of ServiceNow
- GDPS operational knowledge
- Ability to use email, communicate effectively both verbally and written.
- Shift timing-General Shift:(11:30AM-8:30PM IST / 1:00AM-10:00AM EST)
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