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Pre-sales consultant

3 months ago

Noida Greater Noida, India timesjobs Full time
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**Pre-sales consultant**

**Job Summary**

- **Location:** Noida
- **Project role:** Pre-sales consultant
- **Qualification:** B-Tech
- **Experience:** 4.5-8 Years
- **Skills:** Firewall
- **No. of positions:** 1

**:**

- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
- To provide support for on call escalations or L3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives