Plum - Associate - Enterprise Accounts

4 weeks ago

Bengaluru Bangalore, India timesjobs Full time

Associate - Enterprise Accounts
Location: Bengaluru
Business: Sales
Employment Type: Full Time
Work Environment: On-site
About Plum
Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible, and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, and Sequoia Capital, we help companies care better for their employees by providing.
About the role
We are seeking a talented and driven individual to join our team as an Account Management Analyst. In this role, you will work closely with our enterprise account managers to provide them with data and reports that will help support them in their work.
Roles and Responsibilities:

Collaborate with account managers to understand their needs and gather data and information necessary to build customer profiles and develop account strategies.
Create and maintain reports and dashboards that track account performance and identify trends, opportunities, and challenges.
Analyze customer data and provide insights to help account managers make informed decisions.
Assist account managers with customer meetings and presentations by providing data-driven insights and analysis.
Coordinate with other departments, such as customer success, marketing, and product development, to ensure account managers have the information and resources they need to succeed.
Help employees and employers use their health insurance and health benefits in the most seamless way possible.
Develop a deep level of understanding and knowledge of the entire product, systems, and processes.

Experience and Qualifications:

At least 2-3 years of experience in a customer facing role.
Very strong written and verbal communication.
High customer empathy.
Strong problem solver, can hustle to unblock customers.
Ability to work with cross-functional teams to resolve issues.
Comfortable using modern tools like Intercom, Slack, Google Suite.
Strong adherence to SLAs and processes.
Ability to communicate complex data and insights to non-technical stakeholders in a clear and concise manner.
Strong attention to detail and the ability to ensure data accuracy and completeness.

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