Platform Operations Quality Lead
2 weeks ago
Responsibilities
Monitor and perform trend analysis; manage the team based on metric-driven outcomes
Perform quality checks on sample alerts on a daily basis
Document process deviation and share it with the analysts, team leads, and manager on a weekly basis
Track success metrics and Key Performance Indicators
Participate in coaching and training the team members based on the QC findings
Identify analysts' training needs and improve operational performance
Assist Operations Team Leaders in improving performance
Research, develop, and maintain run books for incident remediation
Support development and implementation of processes to drive efficiency
Assist in the development and maintenance of the teams Learning Management System
Qualifications
Previous experience and / or relevant coursework in cyber security
Previous experience working in a management or team lead capacity, typically obtained in 1 years
Computer and social media savvy
Exceptional attention to detail and thoroughness
Ability to learn quickly; can grasp technical terms and concepts quickly
Availability and willingness to work an alternative work schedule as needed, including partial weekends
Fluency (written and spoken) in the English languages
Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner
Trustworthiness, reliability and high self motivation
Interest in research and customer support
Self-starting; when you find a problem, you alert the team, and fix ityou dont wait for the next task
A track history of producing superior work while meeting aggressive deadlines
Huge Plus
Previous experience in analyzing and removing malicious domains, IP abuses, fraud, and / or brand protection
Experience administering LMS applications
Benefits:
Competitive compensation
Community-driven culture
Generous time off
Comprehensive health benefits
Fun, modern workspace
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