Service Level Analyst

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Job ID/Reference CodePROGEN-EXTERNAL-174001Work Experience 5-10 YearsJob TitleTechnology Analyst - IT Services Responsibilities •Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend...

Responsibilities Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and...

Job ID/Reference CodePROGEN-EXTERNAL-174001Work Experience 5-10 YearsJob TitleTechnology Analyst - IT Services Responsibilities •Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend...

Job ID/Reference CodePROGEN-EXTERNAL-174001Work Experience 5-10 YearsJob TitleTechnology Analyst - IT ServicesResponsibilities•Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to...

Responsibilities Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and...

ResponsibilitiesShould be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Join us as a Customer Service & Operations AnalystIn this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

Job ID/Reference CodePROGEN-EXTERNAL-174495Work Experience 5-11 YearsJob TitleTechnology Analyst IT Services Responsibilities Maintain regular patch updates and fix Vulnerabilities on regular basis.Automate routine tasks using scripting any languages.Schedule jobs using CRON.Create and manage VMs, installation of VM tools, custom virtual hardware...

Functional AnalystTitle: Functional AnalystReporting to: Development Manager, BangaloreWorking Location: BangaloreWork Experience: 3-6 yearsOverall ObjectivesThe goal of Functional Analyst is to clearly understand the functional requirements of the solution and document it in simple and understandable language. The objective will be to create excellent...

Role : Data Analyst Required Experience : 2+ yearsLocation : BangaloreThe candidate who can join within 30 daysWork from officeJob Highlights : We are looking for a skilled Data Analyst to join our team. The ideal candidate should have a deep understanding of data analytics, the ability to assure data quality, and the ability to deliver business...

Role : Data Analyst Required Experience : 2+ yearsLocation : BangaloreThe candidate who can join within 30 daysWork from officeJob Highlights : We are looking for a skilled Data Analyst to join our team. The ideal candidate should have a deep understanding of data analytics, the ability to assure data quality, and the ability to deliver business...

Role : Data AnalystRequired Experience : 2+ yearsLocation : BangaloreThe candidate who can join within 30 daysWork from officeJob Highlights :We are looking for a skilled Data Analyst to join our team. The ideal candidate should have a deep understanding of data analytics, the ability to assure data quality, and the ability to deliver business...

Lead Service Analyst-Change Management Permanent contract|Bangalore|IT (Information Technology) Lead Service Analyst-Change Management

Job ID/Reference CodePROGEN-EXTERNAL-176658Work Experience 4-8 YearsJob TitleSenior Analyst - Knowledge Services Responsibilities •Proficiency in Angular stack, HTML, CSS, and JavaScript.•Extensive experience in building SaaS platforms.•Understanding of server-side CSS.•Familiarity with browser testing and debugging.•Knowledge of performance...

Join us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...

Service Analyst-French Linguistics Permanent contract|Bangalore|IT (Information Technology) Service Analyst-French Linguistics Bangalore, India Permanent contract IT (Information Technology) Responsibilities Manage end to end lifecycle of Incident As an Incident Manager, you will be the first point of escalation and...