Technology Analyst

1 month ago


Bengaluru, India Infosys Full time
Job ID/Reference CodePROGEN-EXTERNAL-174001Work Experience 5-10 YearsJob TitleTechnology Analyst - IT Services Responsibilities •Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.•Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Technical and Professional Requirements: •Thorough knowledge on different tools used for capacity management, availability managements.•Experience in Asset management & IT Supplier Management.•Should be flexible to work in different shift timings and coordinate with different teams across geographies.•Should be experienced in handling various IT audits – ISO20K, 27K etc Preferred Skills: TIG-> Standard TIG Additional Responsibilities: Core Server and Network Educational Requirements ME,BE Service Line BPO TIG

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