Technology Analyst
Found in: Whatjobs IN C2 - 1 week ago
Responsibilities
•Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.•Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.
Technical and Professional Requirements:
•Thorough knowledge on different tools used for capacity management, availability managements.•Experience in Asset management & IT Supplier Management.•Should be flexible to work in different shift timings and coordinate with different teams across geographies.•Should be experienced in handling various IT audits – ISO20K, 27K etc
Preferred Skills:
TIG-> Standard TIG
Additional Responsibilities:
Core Server and Network
Educational Requirements
ME,BE
Service Line
BPO TIG
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Found in: Talent IN C2 - 3 weeks ago
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Found in: Whatjobs IN C2 - 2 weeks ago
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Found in: Whatjobs IN C2 - 7 days ago
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Found in: Talent IN 2A C2 - 3 days ago
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Found in: Talent IN 2A C2 - 3 weeks ago
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Found in: Whatjobs IN C2 - 3 weeks ago
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Found in: Whatjobs IN C2 - 2 weeks ago
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Found in: Talent IN 2A C2 - 3 weeks ago
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