Graduate Analyst

3 weeks ago


Bengaluru, India SNC-Lavalin Full time
Job Description

Job Title: Graduate Analyst - Deskside & Technology SupportDesk Side & Technology Support Analyst - TraineeGroup name: IT Services – Service DeliveryGrade: T1Location: IndiaReports to: Service Delivery – Lead, Deskside & Technology SupportBackgroundThe delivery of Information Technology the SNC Lavalin Group of companies is via a function called IT Services which is organised as a global operation with significant presence in Canada, India and the UK. IT Services has developed an operating model to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value. Key concepts include transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.Job DetailsPurpose of the Team/RoleThe Desk Side and Technology Support Analyst - Trainee is responsible for the resolution of all 2nd Line incident and service requests. They will have a good understanding of IT deskside technologies and demonstrate excellent customer service skills.Key Deliverables/ResponsibilitiesManage IT Asset and configuration (CI / CMDB) management ProcessesDeploy / Image Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelinesTypically provides technical support for Internal and External customersSupport the Senior Desk Side team and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities.Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessaryProvide weekly/daily reports/time Health checks and updates on current issuesFull time On-site availability required.Experience RequiredEssential:Key Skills:Excellent verbal and written communication.Good Knowledge On Operating Systems, Hardware, Networking and MS ApplicationsGood knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)Multitasking and coordination skillsExcellent judgment skills to be able to properly evaluate situations and immediately provide effective solutionsWillingness and ability to work in shifts (24 x 7) as and when neededTravel expected to other offices in BangaloreFull time On-site availability required.Minimum Education Required:Bachelor’s Degree in any Technical stream – BCA or BSc Computer Science.Good to have:Hardware / Networking certificate (A+, N+)No prior experience required(Good to have basic troubleshooting Knowledge)

Worker Type

EmployeeJob Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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