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Sr. Technical Support Specialist

2 months ago

Bangalore, India opentext Full time

 

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact:
 Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues.  You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area.  This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.

 

 What the role offers:

  • 5+ years’ experience in a technical support environment.
  • Flexible to provide on-call / outside business support hours as, and when, needed.
  • A Science /Technology Engineering or bachelor’s degree preferred.
  • Strong analytical and critical thinking skills.
  • Strong verbal and written communication skills.
  • Proven experience working in a fluid environment that is ever growing and changing.
  • Ability to multi-task and prioritize work effectively.
  • Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.

 

What you need to succeed:

  • Hands-on experience troubleshooting Windows/Linux Operating Systems.
  • Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
  • Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica
  • Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
  • Virtualization Skills – VMware, Hyper-V
  • Experience on Cloud technologies – AWS, Azure or Google Cloud
  • Good Scripting knowledge - Perl, Python, Shell
  • Must be familiar with HA and DR setup.
  • Experience in Docker/Kubernetes
  • Experience in Web Service/Java script

 


 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.