Team Leader

Found in: beBee S IN - 1 month ago

Hyderabad, India Cognizant Technology Solutions Full time

Team Manager|Service Delivery Manager - B&L

Qualification:

Graduate,MBA(exclusions MCA,BCA,BTech depending on the type of project)

Responsibility:

Business,Customer,Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand)
  • Provides project updates.
  • Create,collate periodic reports for client report meetings.
  • Ensures data integrity of data presented to client.
  • Project,Process.
  • Ensure process deliverables are met.
  • Acts as an SME for the team to Identify and resolve issues and document all process changes.
  • Monitor and review first level processing.
  • Process complex Transactions.
  • Handle first level escalations from client.
  • Identify and assess service improvement opportunities.
  • Contribute to process improvement initiatives.
  • Perform quality checks,audits to ensure data integrity error free processing and identification of risks.
  • Identify and report process changes.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Perform Audit Foresee Risk and institutionalize necessary controls.
  • Knowledge Management,Perform knowledge sharing.
  • Update Process documentation user manuals as appropriate for the process.
  • Participate in knowledge transfer.
  • People,Team Management,Ensures alignment to org driven metrics and hygiene needs in terms of.
  • a.
  • Pyramid and Span.
  • b.
  • Job Rotation of resources.
  • c.
  • Cross Skilling of Resources.
  • Mentors,coaches and grooms teams members to grow.
  • Drives teams learning and innovation index goals.
  • Delegates assigns and reviews tasks given to team members for accuracy.
  • Performance Management and development plans.
  • Manages attrition and absenteeism.
  • Ensure Accurate Tracking and collating of Quality and KPI metric data.

Must Have Skills

  • MS Excel
  • MS Office
  • MS Word

Good To Have Skills

  • Account Management-Acquirer
  • Acquirer & Acquirer Processor

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