Quality Manager
1 month ago
Quality Manager - Digital Marketing - Six Sigma Certified
We are hiring for one of our MNC Clients in Hyderabad.
Role: Quality Manager
Domain: Digital Marketing domain
Location: Hyderabad
Shifts: Rotational
Desired Skills:
- Graduate/ Post Graduate individual with 10+ years of overall experience.
- Six Sigma Green/ Black Belt certification
- Expertise in Quality Management for a headcount of 80 and above individuals.
- Experience working in Digital Marketing (AdWords, DoubleClick Search, Google Analytics & Display advertising)
- Experience in handling multiple live channels (Phone/Chat/email)
Role Summary:
- Oversee the efficient completion of quality assurance and training efficiency projects with a structured and organized cadence.
- Conduct process improvement and identify operational or training issues and fix the process gaps.
- Conduct Quality Audits among Quality Analysts to ensure quality standards are being evaluated fairly and consistently.
- Drive Six Sigma or lean initiatives and related reporting. Facilitate project teams to come up with action items/improvement plans for Bottom Quartiles, process gaps, etc.
- Update new and existing SOPs and marinate this into training plans within business units.
- Action escalations/ errors with a thorough Root cause analysis, summary and action plan to avoid similar escalations.
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