Service Desk Manager

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

Service Desk ManagerDate: Aug 6, 2024Location: Bengaluru, KA, INCompany: NTT DATA ServicesReq ID: 291769NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Manager...

**Role/Title: Service Desk Executive** **Experience: 1-2 years** **Location: Bangalore location** **Contract to Hire Role** **Notice period : Immediate to 30 Days Max** **Key Skills: ITIL processes, End User Computing technologies, Networking Concepts** **Certification (Desired): ITIL, PMP, MCSE, Microsoft windows, CompTIA A+** **Job...

Req ID: 291769 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).8+ years of experience in...

About this role:Wells Fargo is seeking a Technology Operations Senior Manager for the IT Service Desk.In this role, you will:Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Technology Operations for the IT Service Desk. This will include managing vendor resources for the service desk.Drive...

**Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

**Job Title -Service Desk Executive** **Exp-3-8 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

Dear Candidate,Please do find the attached JD,Service Desk Role & Responsibilities:The primary role of Service Desk Engineer is to provide first level telephony and customer facing support, taking calls, handling the resulting incidents or Service Requests in line with defined process.Restore normal service for users as quickly as possible.Escalate...

SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...

Roles and ResponsibilitiesProvide end user support via phone, email, and chat to support business users get back to functioning smoothlyUtilize Service Desk software to log, maintain and close tickets as requiredTechnical understanding and ability to resolve issues with laptop / desktop / Citrix end user platformsTechnical understanding and ability to...

Job Title: Service Desk EngineerLocation: Bangalore – Bhartiya City Tech Park.Experience: 3-5YearsJob Type: Full-time/ Permanent.Notice Period: Immediate JoinersTransportation: 2-way Cab will be provided-----------------------------------------------------------------JOB Responsibilities:Provide end user support via phone, email, and chat to support...

Roles and Responsibilities Provide end user support via phone, email, and chat to support business users get back to functioning smoothly Utilize Service Desk software to log, maintain and close tickets as required Technical understanding and ability to resolve issues with laptop / desktop / Citrix end user platforms Technical understanding and ability to...

Roles and ResponsibilitiesProvide end user support via phone, email, and chat to support business users get back to functioning smoothlyUtilize Service Desk software to log, maintain and close tickets as requiredTechnical understanding and ability to resolve issues with laptop / desktop / Citrix end user platformsTechnical understanding and ability to...

Roles and ResponsibilitiesProvide end user support via phone, email, and chat to support business users get back to functioning smoothlyUtilize Service Desk software to log, maintain and close tickets as requiredTechnical understanding and ability to resolve issues with laptop / desktop / Citrix end user platformsTechnical understanding and ability to...

What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where...

French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

Your skills Analytical and problem-solving skills Strong attention to detail and ability to identify and address quality issues Ability to work independently and as part of a team Proven experience as a quality analyst or in a similar role would be an asset Experience with Service Desk environment would be an asset Experience with ServiceNow...

**Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

**Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...