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SAP CRM B2C Support

2 months ago

Bangalore, India NTT DATA Services Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP CRM B2C Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

 

Responsibilities

  • Being a support team member and support IT rollout projects and operation
  • Cooperation with the stakeholders (global IT, business) is required
  • Analyze of the project related business and end-user requirements
  • Delivery of the service requests, incident on the time
  • Working on CRM Marketing (Customer Database, Basic HTML), SMC (SAP Marketing cloud), NPS customizing tasks for Change Requests
  • Supplying necessary manuals and technical documentation in Jira, Confluence etc. if needed
  • Being of a member of an Agile Organization

Profile

  • Bachelor degree from MIS, Informatics, Industrial Engineering or a similar discipline
  • 3+ year experience with CRM products in IT business or system analysis areas
  • Awareness of SLA and KPI metrics
  • Familiar with Agile Frameworks (Scrum, Kanban etc.)
  • Understanding of CRM processes with capacity to perform multiple tasks and deal with different expectations
  • Excellent command of English + excellent interpersonal communication, problem solving, analytic skills, highly self-motivation
  • Dedicated team member

 

 

 

 

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.