Technical Support Engineer

4 weeks ago

Bangalore, India SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Technical Support Associate Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A successful candidate will have evidenced strong customer service skills, a technical mindset, and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the technical support organization.

 

What you will do:
•    Providing professional, courteous, and prompt technical support for the SAP Agricultural Contract Management (ACM) solutions. •    Handle cases / incidents in Service Now for SAP Agricultural Contract Management (ACM) solutions, ensuring timely resolution and customer satisfaction.
•    Take end-to-end responsibility for the resolution of cases and identified bugs, ensuring their completion and closure.
•    Contribute to the SAP documentation and learning & development efforts, including knowledge-based articles in Service Now.
•    Learn & Utilize tools for troubleshooting purposes, demonstrating a high level of effort in resolving issues.
•    Work closely with PAL (Product Area Lead) to address challenges and provide regular feedback.
•    Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
•    Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
•    Maintain poise and professionalism in all customer interactions.
•    Adapting to business needs is a requirement, shift work / weekend work.

 

What you bring:
•    4 – 6 years of relevant work experience. •    Expertise in SAP Fiori, SAPUI5, JavaScript, HTML5.
•    Must have functional knowledge on SAP Agricultural Contract Management (ACM) like Contract, Prepayment, Load Data Capture, Application and Settlement area.
•    Good experience in debugging the UI and Backend code.
•    Proficiency on SAP Fiori, SAPUI5, JavaScript technologies with excellent debugging skills Required Strong troubleshooting and solution debugging skills.
•    Required Strong analytical and problem-solving skills to address complex issues.
•    Strong communication & customer interaction skills.

 

Meet your team:
 

#SolutionSupportEngT2

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402571  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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