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Associate Solution Support Engineer
4 months ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What will you do:
CORE CUSTOMER SUPPORT
• Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers.
• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
• Perform root cause analysis and provide solutions to customers.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Work in 12pm to 9pm shift and perform weekend support and 24x7 support activities as needed.
PROACTIVE SUPPORT AND INNOVATION
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems.
• Support and participate in innovation projects aimed at achieving our Vision and Goals
What you bring:
Bachelor’s degree or master’s degree in computer science, Software Engineering, or an Engineering discipline
Having ABAP & Fiori Technical skills
Having Good Communication Skills
Having Good Problem-Solving Skills
Having Good Customer Interaction / Handling Experience
Having Basic knowledge of SAP Financial / S4HANA Financial is added advantage.
Meet your team:
The Financials Support team in India works on most of the SAP Financials portfolio like Globalization services, Accounts payable, receivable and bank ledger, Posting, clearing and taxes, FI inconsistencies, and Overhead costs. We are a team of 20 members supported by external workforce of 5 members which is growing with new colleagues being added. We are part of a global workforce with colleagues in USA, China, Brazil, and various countries in Europe. We have a culture of continuous learning which occurs on the job as well as through organized trainings. We serve as trusted advisors to our customers and are a driving force to ensure Customer success.
#SolutionSupportEngT1
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 400615 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
