Cloud Support Engineer

3 weeks ago

Bengaluru Bangalore, India timesjobs Full time

About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter.
About the Position
Netskopes customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.
Job Requirements:

Be the primary point of contact for all support and escalations tickets
Be intuitive and inventive by providing solutions and workarounds for customers
Work with Customers, Sales Engineers, Customer Success to report issues to Engineering Team
Regularly communicate status update to Customers
Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
Follow published SLA for turning requests around in a timely manner

Job Requirements:

6 years of experience in supporting large enterprise customers
Strong TCP/IP knowledge
Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
Familiarity with DLP and Encryption gateways.
Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
Familiarity with cloud apps and services
Strong empathy for customers AND passion for revenue and growth
Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
Prior experience working with Zendesk or other support portal tools

Education

Bachelors or Masters degree preferred

#LI-AG2
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

  • Cloud Engineer

    4 weeks ago

    Bengaluru, India Cloud Software Group Full time

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...

  • Cloud Support Engineer

    3 weeks ago

    Bengaluru, India HCLSoftware Full time

    Cloud Support Engineer Job DescriptionJob Description:Ability to translate application requirements into cloud architecture/infrastructure, Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant architectures.Capability to select the appropriate services based on compute, data, or security requirements.Knowledge of networking...

  • Cloud Support Engineer

    3 weeks ago

    Bengaluru, India HCLSoftware Full time

    Cloud Support Engineer Job Description Job Description: Ability to translate application requirements into cloud architecture/infrastructure, Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant architectures. Capability to select the appropriate services based on compute, data, or security requirements. Knowledge of...

  • Cloud Support Engineer

    3 weeks ago

    Bengaluru, India HCLSoftware Full time

    Cloud Support Engineer Job DescriptionJob Description:Ability to translate application requirements into cloud architecture/infrastructure, Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant architectures.Capability to select the appropriate services based on compute, data, or security requirements.Knowledge of networking...

  • Cloud Support Engineer

    3 weeks ago

    Bengaluru, India HCLSoftware Full time

    Cloud Support Engineer Job DescriptionJob Description:Ability to translate application requirements into cloud architecture/infrastructure, Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant architectures.Capability to select the appropriate services based on compute, data, or security requirements.Knowledge of networking...

  • Prisma Cloud

    4 days ago

    bangalore, India Tranzeal Incorporated Full time

    Hi Everyone,One of our Direct client is Hiring Prisma Cloud - Technical Support Engineer in Bengaluru, Karnataka, India. If anyone is interested, please share your resume.Job Title: Prisma Cloud - Technical Support EngineerLocation: Bengaluru, Karnataka, India - Onsite/HybridJob DescriptionProvide technical services around Prisma Cloud technologies,...

  • Cloud Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in...

  • Azure Cloud Devops Engineer

    4 weeks ago

    Bengaluru, India Rapyder Cloud Solutions Pvt Ltd Full time

    Description Information                                   Job Description                                                                                           About the role:We seek a talented DevOps/Release Engineer to join a...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. AWS India is seeking highly motivated Database Engineers who are passionate about technology, want...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer

    3 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, India (AWS, India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a member of the AWS Support team you...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India Amazon Web Services India Private Limited Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Support Engineer

    3 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer

    2 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer(Networking)

    3 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...