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Field Tech Analyst

3 months ago

Bangalore, India NTT DATA Services Full time

Req ID: 279444 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description: Network Engineer

Roles & Responsibilities:

Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).

Hands-on experience with monitoring, network diagnostic and network analytics tools

Monitor performance and ensure system availability and reliability.

Monitor system resource utilization, trending, and capacity planning

Should have good technical troubleshooting skills to resolve issues.

Understanding of the OSI or TCP/IP model and routing protocols.

Should liaise with vendors and regional teams for problem resolution.

Timely updates to all the stakeholders on the pendency, ongoing and Critical issues.

Adherence to the defined process and polices to meet the KRI and deadline.

Follow the escalation matrix wherever required.

Ability to learn and adapt new technologies for efficient deliverables.

Requirements:

Bachelor’s degree from an authorized university. 

CCNA & CCNP or higher (CCIE data centre infra)

Minimum 2yrs of exp for L1 position and 3-4 yrs of exp for L2 position.

Good Communication Skills (Written & Spoken) in English

Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.)

Knowledge on ticketing tool preferrable ServiceNow.

Willingness to work in rotational shifts 24*7 environment.

Travel including overnight domestic may be required.

Ready to extend shifts if required

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.