Field Tech Analyst

5 days ago

bangalore, India NTT DATA Full time

Job Description

Req ID: 287246 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles & Responsibilities:

· Analysis of the project requirement (hardware, Intel & Sun, HP, IBM, EMC etc.) 

· Strong Customer relationship building skills. Ability to manage complex Customer problems.

· Must have strong knowledge of HP Proliant\Blade, Oracle and Dell PowerEdge servers.

· Sound knowledge of ESD working practice 

· Sound knowledge of general Health & Safety 

· DESIRABLE SKILLS/QUALIFICATIONS for a Server Hardware Engineer 

· Co-ordinate with OEM for getting the server hardware spare 

· Co-ordinate with remote location team for server/storage installation 

· Server/storage installation activities 

· Governance for the rack & stack, power & Cable connectivity 

· Hardware Uptime Report – SIGMA Trend 

· Overview of hardware and tech room activity 

· Review for Hardware Failures Trend Analysis 

· Review complete device inventory with cost details for Insurance coverage. 

· Participate in Audit calls (ISO, IA, NSE, BSE etc.…) 

· Power Load & Consumption Details 

· Vendor coordination for Network and Fiber Cabling for Tech rooms 

· Device movement, redeployment of the assets and disposal of EOL assets 

· Understanding for LTO media, tape library, media backup and restore.

· Inventory management.

· Knowledge of data center environment like power, cooling, humidity

· Preparation of Rack elevation for new device installation.

· To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. 

Requirements:

Bachelor’s degree from an authorized university. Relevant server certification will be an added advantage.Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position. Good communication skills, both written and verbalBasic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)Strong interpersonal skills and high awareness of customer needs.Knowledge on ticketing tool preferrable ServiceNow.Willingness to work in rotational shifts 24*7 environment.Travel including overnight domestic may be required.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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