Manager - Process Improvement

1 month ago

DELHI, India McCormick & Company Full time

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

 

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

 

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas.

 

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

 

 

Position Overview

 

Working as a member of the Process Improvement team under the general supervision of the Global Delivery PI Lead, the primary purpose of this role is to work as a business partner to provide direction and functional expertise to establish and execute a data-driven approach to continuous improvement delivering medium / large-scale savings projects and creating a world-class high-performance organization. The role of Manager - Process Improvement is responsible to drive efficiency improvements within the assigned process domain (within GBS & Enterprise) by developing process standardization strategy & leading process improvement projects/programs in accordance with methodologies such as, but not limited to, the process deep dive lifecycle, RCA, Lean 6 Sigma as well as providing insights into industry best practice tools to deliver cost improvement and process standardization through automation, digitalization, and process discipline. The geographic scope of this position is global.

 

Key Responsibilities:

 

  • Operational excellence to drive efficiency improvements within the assigned process domain. In collaboration with business leaders develop and execute a data-driven approach to continuous improvement utilizing impactful measures and dashboarding that unlock ongoing operational efficiency. Provide coaching and subject matter expertise to support the development of process improvement and standardization strategy for supported functions. Provide structure & governance to ensure flawless execution of the work and delivery of hard target results for the assigned process domain. Perform business process analysis using process mining tools to build process maps, identify process variants & bottlenecks. Leverage data and analytics and lean techniques to identify patterns, trends, and root causes of process issues to drive decisions to improve operational performance. Support delivery of organizational capability and effectiveness plan in line with digital transformation strategy and Identify digitalization and automation opportunities within supported business unit. Project/Program Management and leadership of strategic process improvement and automation initiatives to drive cost improvement.
  • Work across different businesses, functions, and regions to understand end-toend business processes & data architectures, identify inefficiencies and opportunities for process standardization. Develop rolling opportunities pipeline. Manage, Partner and Lead the Customer Centricity program streamlining processes across dedicated business units for continuity, effectiveness, and efficiencies.
  • Deliver PI scorecard & reporting for supported function, including, but not limited to (cast savings, time savings, overall process standardization, automation maturity and risk reduction). Monitor and track the effectiveness of implemented process enhancements.
  • Global business networking, connectivity, and Process Discipline awareness; Work in conjunction and collaboration with the wider Business transformation team. Support the global roll out (scale up) of process mining technology to all parts of the enterprise; Align with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally. Champion and maintain all avenues of process discipline communication tools and forums to include key updates, insights and outputs of Process Discipline. Deliver business training, to build organizational awareness about process improvement as well as customer centricity capabilities; Build, and maintain strong influential business partnerships both within GBS, Broader McC, and wider process improvement external community.

 

 

Experience:

  • 10-15 years of experience in a cross-functional leadership role, preferably with experience in GBS or shared service type environments
  • Experience in process improvement / continuous improvement
  • Experience identifying and prioritizing improvement Leading global teams across different geographies
  • Working with Regional Leadership teams in establishing scorecards, KPIs and Automation solutions
  • Strong understanding of process optimization, performance metrics, and project management
  • Proficiency in change management and the ability to drive process improvement
  • Strategic thinking and a clear vision for aligning functional and GBS goals
  • Strong leadership and team management capabilities, with a focus on talent development

 

Qualifications:

  • BA/BS or master’s degree in business, finance, engineering, or another relevant field OR enough experience in lieu of degree
  • Process improvement and facilitation experience essential
  • Customer Service/ Success Experience essential
  • Project management experience essential
  • Min 5 years of demonstrated knowledge, expertise, and experience with designing and implementing large large-scales transformation process improvement solutions, using one or more of the following methodologies: BPM, Process Improvement, Process Mining, Robotics Process, Lean / Six Sigma.
  • High level of digital acumen and predictive analytics
  • Experience working internationally, and in a matrixed organization essential

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

 

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