Current jobs related to Analyst WFM Real Time - Bengaluru Bangalore - timesjobs

  • Real Time Analyst

    4 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...

  • Real-Time Operations Analyst

    4 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real-Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a key member of our team, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

  • Real Time Operations Analyst

    3 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

  • Real Time Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

  • Real Time Performance Analyst

    2 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    Job SummaryWe are seeking a skilled Real-Time Analyst to join our AWS Support Engineer Community Workforce Management team in AWS India - Karnataka - D11. As a key member of the team, you will be responsible for monitoring, measuring, and analyzing operational performance and progression metrics in real-time, utilizing our Workforce Management (WFM) systems...

  • Real Time Operations Analyst

    3 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless execution of...

  • Real Time Analyst

    3 weeks ago

    Bengaluru, Karnataka, India AWS India - Telangana Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Premium Support team. As a key member of our Workforce Management team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of incoming and outbound phone, chat, and email volume.Key ResponsibilitiesMonitor and...

  • Real Time Operations Analyst

    7 days ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    Job Title: Real Time AnalystAbout the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. The selected candidate will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols.Key...

  • Real Time Operations Analyst

    4 weeks ago

    Bengaluru, Karnataka, India AWS India - Telangana Full time

    About the RoleWe are seeking an experienced Real Time Analyst to join our AWS Premium Support team. As a key member of our Workforce Management team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of incoming and outbound phone, chat, and email volume.Key ResponsibilitiesIntraday...

  • Real Time Analyst

    4 months ago

    Bengaluru, India AWS India - Telangana Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....

  • Real Time Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Premium Support team. As a key member of our Workforce Management team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of incoming and outbound phone, chat, and email volume.Key Responsibilities:Intraday...

  • Real Time Analyst, BizOps

    4 months ago

    Bengaluru, India Amazon Web Services India Private Limited Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....

  • Real Time Operations Analyst

    7 days ago

    Bengaluru, Karnataka, India AWS India - Telangana Full time

    Job Description:At AWS, we are seeking a skilled Real Time Analyst to join our team. As a Real Time Analyst, you will be responsible for monitoring and analyzing real-time data to ensure optimal performance and efficiency in our contact centers.Key Responsibilities:Monitor and analyze real-time data to identify trends and areas for improvement.Develop and...

  • Real Time Performance Analyst, Operations

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleThe Real Time Analyst will be part of the AWS Premium Support Community, working closely with the Operations and Workforce Management teams to ensure effective management of incoming and outbound phone, chat, and email volume. This role will be responsible for real-time monitoring of service levels and site performance, ensuring that our...

  • Real Time Operations Analyst

    1 week ago

    Bengaluru, Karnataka, India AWS India - Telangana Full time

    About the RoleThe Real Time Operations Analyst will be responsible for monitoring and reporting on the performance of our customer service teams in real-time. This includes tracking key performance indicators such as service levels, adherence, and shrinkage. The ideal candidate will have experience working in a contact center environment and be proficient in...

  • Wfm Administrator

    5 months ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

  • Real-Time Service Monitor

    2 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    Job DescriptionAWS is seeking a skilled Real-Time Analyst to join our Support Engineer Community Workforce Management (WFM) team in AWS India - Karnataka - D11. This role is a key member of our team responsible for real-time monitoring and analysis of service levels and site performance.Key ResponsibilitiesMonitor and analyze service level performance in...

  • Real Time Analyst, Business Operations

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleAs a Real Time Analyst, you will be part of the AWS Premium Support team, responsible for real-time monitoring of service levels and site performance. You will work closely with the Operations and WFM teams to ensure effective management of incoming and outbound phone, chat, and email volume.Key Responsibilities Monitor and analyze real-time...

  • **Global Workforce Optimization Specialist**, **Cloud Service Delivery Manager**, **IT Operations Analyst, Real Time**

    4 days ago

    Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About the RoleThe AWS Premium Support team is seeking an experienced **Real Time Analyst** to join our global workforce management team. As a Real Time Analyst, you will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.Key...

  • Wfm Administrator, Casa Team

    3 months ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

Analyst WFM Real Time

3 months ago

Bengaluru Bangalore, India timesjobs Full time
## Job Details

**Position:** Analyst, WFM Real Time
**Location:** BANGALORE, KARNATAKA
**Date Opened:** 08/21/2024
**Job Type:** Full-time
**Job Number:** 2400025Z

##
### What This Position Is All About:

#### Role Summary:

This full-time role will be at the center of supporting Saks and our number one priority of ensuring our clients receive an excellent customer experience during every interaction they have with us. The team member in this position will need to be analytical and organized in their thought process, working across internal departments and vendor partners alike. They will also be a thought leader in contact center real-time analysis. The analyst will be a Contact Center Workforce Management (WFM) team member focusing on frequent monitoring and optimization across all Saks channels. This individual will be offered an amazing opportunity of being part of a team tasked with enhancing the legacy style and service that has made Saks the number one luxury retailer.

#### Responsibilities:

**Real Time Management**
- Is responsible for managing and ensuring that the service level agreements are met across all channels
- Drive real-time adherence to expected capacity against actual performance to achieve SLA and metric goals
- Partner with the local BPO RTA team to execute real-time adjustments to the plan based on unexpected changes in staffing and volumes
- Implement creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
- Communicate changes to incoming contact patterns to the broader WFM team
- Utilize Omni-Channel routing and skilling where appropriate

**Administrative**
- Review and process PTO/OT requests in real-time
- Optimize off channel activities scheduled when needed to have a positive impact on SVL
- Provide assistance to the WFM team as needed
- Support changes within routing profiles

**Reporting**
- Produce interval, daily, weekly and monthly reporting to drive visibility and accountability around all contact center metrics
- Track license counts for all BPO locations and manage to an acceptable level
- Share daily, weekly, and monthly plans with internal and external stakeholders to include analysis and commentary of past results and impacting events

#### Job Qualifications Requirements
- Previous workforce management RTA experience required with medium-to-large size contact programs with multiple BPO Partners
- Must have advanced level Microsoft Excel skills Including advanced formulas
- Contact Center experience is required
- Demonstrates strong business acumen and a track record of success in partnering with business leaders, leveraging strong written and verbal communication skills
- Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and respond quickly to feedback through iterative design
- Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
- Proficient in Microsoft Office Suite, Google Suite, with a willingness to learn new software as appropriate

#### How Often You May Travel:
- NA

#### Your Life and Career at Saks:
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator
- Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
- A culture that promotes a healthy, fulfilling work/life balance

Thank you for your interest in Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.