Real Time Operations Analyst

4 days ago


Bengaluru, Karnataka, India AWS India - Telangana Full time
Job Description:

At AWS, we are seeking a skilled Real Time Analyst to join our team. As a Real Time Analyst, you will be responsible for monitoring and analyzing real-time data to ensure optimal performance and efficiency in our contact centers.

Key Responsibilities:
  • Monitor and analyze real-time data to identify trends and areas for improvement.
  • Develop and implement strategies to improve performance and efficiency.
  • Collaborate with the operations and WFM teams to ensure seamless execution of plans.
About the Team:

Our team is dedicated to providing exceptional customer service and ensuring the success of our business operations. We are a diverse and inclusive team that values creativity, innovation, and collaboration.

Requirements:
  • Bachelor's degree in an analytical or business field.
  • 3+ years of experience in a contact center environment using contact center technologies.
  • Advanced Excel skills, including pivot tables and charts.
Preferred Qualifications:
  • Ability to maintain composure in critical situations and communicate clearly with internal and external stakeholders.
  • Ability to prioritize and meet tight deadlines.
  • Proven ability to build and maintain relationships with key stakeholders.


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