Real Time Operations Analyst
4 days ago
At AWS, we are seeking a skilled Real Time Analyst to join our team. As a Real Time Analyst, you will be responsible for monitoring and analyzing real-time data to ensure optimal performance and efficiency in our contact centers.
Key Responsibilities:- Monitor and analyze real-time data to identify trends and areas for improvement.
- Develop and implement strategies to improve performance and efficiency.
- Collaborate with the operations and WFM teams to ensure seamless execution of plans.
Our team is dedicated to providing exceptional customer service and ensuring the success of our business operations. We are a diverse and inclusive team that values creativity, innovation, and collaboration.
Requirements:- Bachelor's degree in an analytical or business field.
- 3+ years of experience in a contact center environment using contact center technologies.
- Advanced Excel skills, including pivot tables and charts.
- Ability to maintain composure in critical situations and communicate clearly with internal and external stakeholders.
- Ability to prioritize and meet tight deadlines.
- Proven ability to build and maintain relationships with key stakeholders.
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Real Time Operations Analyst
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Real Time Operations Analyst
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Real Time Operations Analyst
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Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full timeAbout the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...
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