Head - Project Infrastructure & Service Desk - IT (12-20 yrs)

1 month ago


Bangalore, India iimjobs Full time

Head Project Infrastructure and Service Desk

- Drive IT Project Infrastructure & Professional Services Delivery for the Pan India.

- Responsible to implement and support customers in digital transformation journey.

- Experience in driving Projects encompassing IT Infra upgrades, Implementation, upgrade and support of Applications etc.

- Demonstrated ability to lead, recruit, grow and retain high-calibre talent at scale. Lead and manage a team of direct and indirect resources.

- Demonstrate strong skills by influencing, negotiating, and communicating with Senior Leadership, Customer and stakeholders.

- Responsible to drive and achieve Service and Program Delivery Metrics, KPI's, revenue targets.

- Responsible to Define and drive guidance on service & process improvements activities.

- Work closely with Internal and External Stake Holders including Project Managers, PMO, Technical Consultants, Account Management and Sales Teams for successful customer on boarding, governance and project execution.

- Maintain and improve customer satisfaction by conducting regular project reviews and customer meetings.

- Drive performance metrics and other KPI's as per organizational requirements - resource utilization, CSAT, etc.

- Experience from initial customer Ideation Stage to creating & executing delivery plan to implement & support products in production.

Qualification And Experience:

1. B Tech in Computer Science or or other relevant discipline with Minimum 12 Plus years of Experience & last 4+ years as a Technical Project Manager

2. ITIL v3 Foundation certification and experience in ITIL-based processes & PRINCE2 certification.

3. Successful track record in delivering value through successful project results that meet business requirements.

4. Ability to work collaboratively with cross-functional teams.

5. Excellent attention to detail.

6. Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.

7. Able to communicate effectively and confidently in writing and presentations - complex topics and procedures with team members and all levels of customer stakeholders.

8. Proficient in Microsoft Office.

9. Experience working in a Project Management Office (PMO).

10. Experience in a scientific research and development (R&D) environment with demonstrated ability to analyse problems and propose multiple solutions.

11. Knowledge and hands-on experience of technical implementations of large scale, highly available, robust web/mobile applications.



  • Bangalore, India iimjobs Full time

    Head Project Infrastructure and Service Desk- Drive IT Project Infrastructure & Professional Services Delivery for the Pan India.- Responsible to implement and support customers in digital transformation journey.- Experience in driving Projects encompassing IT Infra upgrades, Implementation, upgrade and support of Applications etc.- Demonstrated ability to...


  • bangalore, India Exide Energy Solutions Ltd Full time

    Job Overview:We are seeking a highly skilled and experienced IT Head Infra to join our state of the art manufacturing company who is subject matter expert of Cyber Security & Information Security domain and Lead the central IT Infrastructure portfolio of Exide Energies.Main Responsibilities:IT Infra Architecture & Project ManagementUnderstanding and...

  • Infrastructure Head

    1 week ago


    bangalore, India The Edge Partnership - The Edge in Asia Full time

    As the Infrastructure Head, you will play a crucial role in leading and managing our organization's infrastructure to ensure it supports our strategic objectives and business operations effectively. Your responsibilities will include: Some of the key responsibilities will include: Strategic Planning and Management: and execute comprehensive infrastructure...


  • bangalore, India CDM Smith Full time

    Resolves end user software and hardware related incidents and service requests. Troubleshoots incidents using collaborative tools. Escalates and assigns incidents to other Information Technology (IT) staff members and ensures timely resolution of service requests. • As a member of this team, you would contribute to CDM Smith's mission by: • Troubleshoots...

  • Vice President

    4 weeks ago


    Bangalore, India iimjobs Full time

    We are looking to hire Engineering Head (VP Level) for global services company to manage the global team and be part of Management.Project Managers - GlobalNo of positions - 10Work RemoteJob Description:- Responsible to ensure availability and working condition of HW Materials for Project on time- Proactively trigger replacement or new HW requirements and...


  • bangalore, India Experis IT Private Limited Full time

    Role Purpose : The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing and execution of services that will ensure the stable operation & use of the technology infrastructure. The role's primary responsibilities include developing, maintaining, supporting,...


  • Bangalore, Karnataka, India Experis IT Private Limited Full time

    Role Purpose :The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing and execution of services that will ensure the stable operation & use of the technology infrastructure. The role's primary responsibilities include developing, maintaining,...


  • Bangalore, India Experis IT Private Limited Full time

    Role Purpose : The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing and execution of services that will ensure the stable operation & use of the technology infrastructure. The role's primary responsibilities include developing, maintaining,...


  • Bangalore, Karnataka, India Randstad India Full time

    What do you drive for us :This position is responsible to direct the company's information technology (IT) infrastructure operations, ensuring the department provides efficient and effective technical support services.This position has frequent contact with customers, direct reports, peers, independent vendors and leadership teams.What a typical day at...


  • Bangalore, India Randstad India Full time

    What do you drive for us : This position is responsible to direct the company's information technology (IT) infrastructure operations, ensuring the department provides efficient and effective technical support services. This position has frequent contact with customers, direct reports, peers, independent vendors and leadership teams.What a typical day...


  • bangalore, India Randstad India Full time

    What do you drive for us : This position is responsible to direct the company's information technology (IT) infrastructure operations, ensuring the department provides efficient and effective technical support services. This position has frequent contact with customers, direct reports, peers, independent vendors and leadership teams.What a typical day at...


  • bangalore, India Endivite Technologies Full time

    Total exp: 20+ yrsExp in Project Management: - At least 10 Years in the capacity of Project Manager and handling large scale IT infrastructure projects- Able to do stakeholder management from day 1 without any help from NXP Managers- Extensive exp in documentation- PMP preferred - Ideal candidate should be having complete project management exp including...

  • Infrastructure Head

    2 weeks ago


    bangalore, India The Edge Partnership Full time

    Key responsibilities Strategic Planning and Management: Develop and execute comprehensive infrastructure strategies aligned with organizational goals. Manage physical facilities, technology systems, budgets, and resources efficiently. Team Leadership and Collaboration: Lead and motivate a high-performing infrastructure team, fostering a...

  • Infrastructure Head

    2 weeks ago


    Bangalore, Karnataka, India Edge in Asia Recruitment Private Limited Full time

    Job Description :As the Infrastructure Head, you will play a crucial role in leading and managing our organization's infrastructure to ensure it supports our strategic objectives and business operations effectively. Your responsibilities will include :Some of the key responsibilities will include :Strategic Planning and Management :- Develop and execute...

  • Infrastructure Head

    2 weeks ago


    Bangalore, India Edge in Asia Recruitment Private Limited Full time

    Job Description : As the Infrastructure Head, you will play a crucial role in leading and managing our organization's infrastructure to ensure it supports our strategic objectives and business operations effectively. Your responsibilities will include :Some of the key responsibilities will include : Strategic Planning and Management :- Develop and...

  • Infrastructure Head

    1 week ago


    bangalore, India Edge in Asia Recruitment Private Limited Full time

    Job Description : As the Infrastructure Head, you will play a crucial role in leading and managing our organization's infrastructure to ensure it supports our strategic objectives and business operations effectively. Your responsibilities will include :Some of the key responsibilities will include : Strategic Planning and Management :- Develop and execute...


  • Bangalore/Noida, IN Endivite Technologies Full time

    Total exp: 20+ yrsExp in Project Management: - At least 10 Years in the capacity of Project Manager and handling large scale IT infrastructure projects- Able to do stakeholder management from day 1 without any help from NXP Managers- Extensive exp in documentation- PMP preferred - Ideal candidate should be having complete project management exp including...


  • Bangalore/Noida, India Endivite Technologies Full time

    Total exp: 20+ yrsExp in Project Management: - At least 10 Years in the capacity of Project Manager and handling large scale IT infrastructure projects- Able to do stakeholder management from day 1 without any help from NXP Managers- Extensive exp in documentation- PMP preferred - Ideal candidate should be having complete project management exp including...


  • bangalore, India Saaki Argus & Averil Consulting Full time

    About Client: Our client is a global leader in Engineering and R&D (ER&D) services. Key Responsibilities : Head IT Infrastructure and Network Operations – Enterprise Network Operations for large corporate Leading and managing large team of Network operations and project managers Collaborating with network architects to design and implement...


  • bangalore, India airbus Full time

    Job Description: Brief Description: Airbus India is looking for an experienced Project Manager to join our Digital and Information Management(D&IM) function. This position will be based in Bangalore, India. D&IM is rapidly evolving to support themassive growth of Airbus Group India, and agile ways of working, new digital capabilities and an...