Xoxoday - Senior Customer Success Specialist - HRTech (5-7 yrs)

1 month ago

Bangalore, India iimjobs Full time

Senior Customer Success Specialist (HR Tech)


Roles and Responsibilities :
- KPIs - account retention, $ expansion, collecting product feedback and building advocates

- Accountable for the complete post-sales customer journey. (Onboarding - Adoption - Retention - Advocacy)

- Become the trusted advisor for each of your customers and help them expand their use case. Understand the customer requirement and consult them with the right solution. Build and maintain strong relationships with the key stakeholders at the client end

- Collaborate with customers on solving various use cases - including expansion, cross sell / upsell of other products of xoxoday

- Conduct regular check-ins & business reviews (EBR / MBR / QBR) with your customers to ensure consistent engagement

- Own the churn prevention and expansion process for all your accounts. Monitor at-risk customer behavior and carry out activities to retain them

- Proactively identify opportunities for expansion and contact customers for up-sell/cross-sell

- Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team

- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals

- Accountable for training customers on using the product

- Documenting all customer conversations and information on our CRM

Requirements:

- At least 5 years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, etc. Experience working in B2B SaaS with US/europe/Middle east/SEA customers would be great

- Experience in managing both large enterprise & SMB portfolio

- Excellent written and verbal business communication skills

- Ability to communicate and foster positive business relationships

- Strong problem-solving skills, a technical and analytical aptitude, with the ability to quickly learn and adopt technical products

- An ability to understand a software product and its nuances very well

- Experience with customer success software or CRM (like Hubspot) would be helpful. Hubspot is what we use

- Should be open to aligning with the different time zones (Australia to US Pacific coast) based on business requirements.

- Showcases exemplary written and verbal communication skills to work with Global Customers.

- Has an exceptional ability to communicate and foster positive business relationships.

- Demonstrates a deep understanding of customer's concerns and thoughts regarding the use of products.

- Exhibits a true passion for customers and for Customer Success.

- Must have experience in HR Tech

What can you look for ?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are:

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward:

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

  • Xoxoday - Shopify Developer - PHP/MySQL

    2 weeks ago

    Bangalore, India Nreach Online Services Pvt. Ltd. Full time

    What is the role ? We are looking for Shopify developers who are comfortable programming on the Shopify platform. They should have development experience, in-depth understanding, and distinct perspectives of all things to specialize in all the Shopify projects.The chosen candidate should be able to create a bespoke development using the existing Shopify...

  • Customer Success Specialist

    1 month ago

    bangalore, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Success Specialist

    1 month ago

    bangalore, India Scrut Automation Full time

    Job Description: Customer Success Specialist Role Details Position: Customer Success Specialist Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Xoxoday - Webflow Developer - Website Design & Maintainace

    1 month ago

    Bangalore,Any Location, India Nreach Online Services Pvt. Ltd. Full time

    What is the role :Xoxoday is looking for an experienced Webflow Developer to develop, manage, build, and maintain the corporate website and landing pages using Webflow. The ideal candidate should have a keen eye for detail, strong communication skills, and work independently. Prior experience building and designing Webflow websites is a must for this role....

  • Xoxoday - Webflow Developer - Website Design & Maintainace

    4 weeks ago

    Bangalore/Any Location, IN Nreach Online Services Pvt. Ltd. Full time

    What is the role :Xoxoday is looking for an experienced Webflow Developer to develop, manage, build, and maintain the corporate website and landing pages using Webflow. The ideal candidate should have a keen eye for detail, strong communication skills, and work independently. Prior experience building and designing Webflow websites is a must for this role....

  • Customer Success Head

    4 weeks ago

    Bangalore/Delhi/Delhi NCR/Greater Noida/Gurgaon/Gurugram/Mumbai/Noida, India iimjobs Full time

    Job Role : Drive saas/hrtech product usage and enterprise customer retention Prepare usage report to share with key clients accounts Discuss pricing and drive repeated revenue Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention...

  • Project Success Specialist

    4 weeks ago

    bangalore, India Arting Digital Private Limited Full time

    Position Title:     Project Success SpecialistCTC:                     5-8 LPAExperience:        1-3 yrsLocation:             BangaloreWork mode:       On-sitePrimary skills:     Virtualization – Nutanix/VMWare.Good to have:     VMWare VCP-DCV Certifications or Nutanix NCP -MCI Certifications.Qualification:      B....

  • Customer Success Group – Apprentice

    2 weeks ago

    bangalore, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...

  • Customer Success Engineering – Apprentice

    2 weeks ago

    bangalore, India Trellix Full time

    Customer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR - Threat Detection & Response)CSM Israel //...

  • Customer Success Architect

    1 week ago

    bangalore, India Balbix Full time

    About this role:As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...

  • Sales Account Executive

    5 days ago

    Bengaluru/ Bangalore, India timesjobs Full time

    What is the role? You will be responsible for serving the needs of the existing customers and closing sales deals to create new customers.Key Responsibilities Prepare for the sales calls including conducting research and building sales decksLeading the prospective client calls, sending pitches, and closing new deals.Presenting Xoxoday products as a solution...

  • Project Success Specialist

    1 month ago

    Bangalore, India Arting Digital Full time

    Position Title : Project Success Specialist CTC : 5-8 LPA Experience :1-3 yrs Location : Bangalore Work mode : On-site Primary skills : Virtualization - Nutanix/VMWare. Good to have : VMWare VCP-DCV Certifications or Nutanix NCP -MCI Certifications. Qualification : B. tech/ MBARoles& Responsibilities :- Deployment and Support : Responsible for the deployment...

  • Project Success Specialist

    4 weeks ago

    Bangalore, Karnataka, India Arting Digital Full time

    Position Title : Project Success Specialist CTC : 5-8 LPA Experience :1-3 yrs Location : Bangalore Work mode : On-site Primary skills : Virtualization - Nutanix/VMWare. Good to have : VMWare VCP-DCV Certifications or Nutanix NCP -MCI Certifications. Qualification : B. tech/ MBARoles& Responsibilities :- Deployment and Support : Responsible for the deployment...

  • Customer Success Executive | Bengaluru

    2 weeks ago

    bangalore, India FieldAssist Full time

     We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.About FieldAssist FieldAssist is a SaaS based technology platform transforming route-to-market...

  • Customer Success Architect

    1 week ago

    Bangalore City, India Balbix Full time

    About this role: As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...

  • Customer Success Engineer Apprentice

    2 weeks ago

    bangalore, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...

  • Senior Customer Success Engineer I

    1 month ago

    bangalore, India Rubrik Full time

    Job Summary Senior Customer Success Engineer I Location: Bangalore, India About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and...

  • Senior Product Specialist

    3 days ago

    bangalore, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...

  • Customer Success Manager

    3 weeks ago

    bangalore, India Motorola Solutions Full time

    Job DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...

  • Principal Specialist-Customer Support Specialist – SEA

    1 month ago

    bangalore, India Raytheon Technologies Full time

    Unspecified HR Level: P3 Job title: Analyst-Customer Support Specialist – SEA & Plant 5 Operations Country: India Location: Bangalore Number of positions to fill: 1 Direct supervisor reporting to: Manager, Logistics and Senior Manager Logistics Workday Job Code: AFSCUSP2 Who we are: At United Technologies Corporation...