Quality Analyst _Voice US Process_ MUM

1 month ago

Mumbai, India Foundever™ Full time

Roles and Responsibilities:
Excellent Communication Skills
Should be on papers as Quality Analyst with International Process 
Flexiable working in US Shifts (5.30 pm to 8.30 m)
Responsible for calibrating and supporting quality standards.
Participates in joint call (contact) monitoring with client, client services team and call center team.
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
Monitor quality and accuracy attributes; recommend solutions to address root cause. 
Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. 
Provide recommendations on improving the quality process to achieve goals and objectives.
Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. 
Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.  
Monitor COPC requirements for the site.
Education (if beyond High School or equivalent):  Minimum Graduate(Any Bachelor’s Degree Holder would be eligible). 
Experience Target (in this job or a related function/field): One or more years’ experience demonstrating knowledge of call center operations, goals and processes.
Skills:  (identify essential skills required, and identify additional skills that enable success in performing this job)
Basic PC skills.  Strong customer service and interpersonal skills.  Good verbal and written communication skills.  Research, analytical and problem-solving skills.

Knowledge/Abilities:  (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Knowledge and effective use of quality management processes and tools.  Ability to work well independently or within a team.

 

  • Quality Analyst _Voice US Process_ MUM

    3 weeks ago

    Mumbai, India Foundever™ Full time

    Roles and Responsibilities: Excellent Communication Skills Should be on papers as Quality Analyst with International Process  Flexiable working in US Shifts (5.30 pm to 8.30 m) Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that...

  • Quality Teamleader

    3 weeks ago

    Mumbai, Maharashtra, India Foundever Full time

    Quality Team Leader - MUM -Banking Voice Process **JD: Quality - Team Leader** 5 Days working profile work from office profile - People Management skills - Client Management skills - Process Management skills - Coaching and Training skills - Feedback and Performance Management skills Various audits, NPS, TNI, TNA ,Dasboards, Call Calibrations,...

  • Quality Teamleader

    2 weeks ago

    Mumbai, Maharashtra, India Foundever Full time

    Quality Team Leader - MUM -Banking Voice Process **JD: Quality - Team Leader** 5 Days working profile work from office profile - People Management skills - Client Management skills - Process Management skills - Coaching and Training skills - Feedback and Performance Management skills Various audits, NPS, TNI, TNA ,Dasboards, Call Calibrations,...

  • International Customer Service

    2 weeks ago

    Mumbai, India Tech Mahindra Business Services Full time

    _**Tech Mahindra is hiring for customer service executive**_ **Shift** - _Australia Shift_ **Process** - _Voice Process_ **Working Days** - _5 days Working, 2 days Off with Rotational Shifts_ **Working Location** : _Spectrum Towers, Ground floor, A wing, Mindspace, Chincholi Bunder Road, Malad West _Mumbai_ **Skills Required**: - Minimum 6 month of...

  • International Customer Service

    2 weeks ago

    Mumbai, India Tech Mahindra Business Services Full time

    _**Tech Mahindra is hiring for customer service executive**_ **Shift** - _Australia Shift_ **Process** - _Voice Process_ **Working Days** - _5 days Working, 2 days Off with Rotational Shifts_ **Working Location** : _Spectrum Towers, Ground floor, A wing, Mindspace, Chincholi Bunder Road, Malad West _Mumbai_ **Skills Required**: - Minimum 6 month of...

  • Mum 1 Process

    2 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    we are Hiring for Mum 1 Process Qualification -HSC Shift timing 8:00 am to 5:00 pm 5 working days / Sat Sun fixed off Experience/Fresher Excellent communication mandatory in English Typing Speed 30 WPS accuracy 90 Salary - 14k to 17k Location - Mumbai Work From Office **Job Types**: Regular / Permanent, Fresher **Salary**: ₹14,000.00 -...

  • Associate - Trs/mum/0938 - Trs - Us Tax

    2 months ago

    Mumbai, Maharashtra, India BDO India Full time

    **About Direct Tax**: We at BDO India, provide specialised and experienced corporate and international tax advice. Driven by helping our clients’ business and achieving their desired objectives efficiently, our qualified and highly experienced team of tax professionals combine technical knowledge with experience to deliver value to every...

  • International Customer Service Advisor

    7 days ago

    Mumbai, India Tech Mahindra Business Services Full time

    _**Tech Mahindra is hiring for International customer service and Upgrades **_ - **Shift**_ - _Australian and Ireland Shift_ - **Process* **_- _Voice Process_ - **Working Days**_ - _5 days Working, 2 days Off with 24*7 hours Rotational Shifts_ - **Working Location**_ : _Spectrum Towers, Ground floor, A wing, Mindspace, Chincholi Bunder Road, Malad West...

  • Grocery Delivery Person

    2 weeks ago

    Mumbai, India Namaste Free Placement Service Full time

    **About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Grocery - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...

  • Grocery Delivery Person

    1 week ago

    Mumbai, India Namaste Free Placement Service Full time

    **About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Grocery - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...

  • Grocery Delivery Person

    4 weeks ago

    Mumbai, India Namaste Free Placement Service Full time

    **About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Grocery - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...

  • Grocery Delivery Driver

    3 weeks ago

    Mumbai, India Namaste we are here to help Full time

    About us: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. Roles & Responsibilities: Deliver Food and Grocery Do not cancel any order Deliver on time Be Respectful Do not tamper with your...

  • Team Leader

    3 days ago

    Mumbai, India Foundever Full time

    Team Leader - MUM Req ID#: 383741 Mumbai, India, IN, 400072 Job Description: Job SummaryTeam Leader- Operations –Voice /Blended (US)Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years’ Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client...

  • Delivery Person

    4 weeks ago

    Mumbai, India Namaste Free Placement Service Full time

    **About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Food - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...

  • QAp - Mum

    1 week ago

    Mumbai, India Foundever Full time

    **Quality Analyst - Operations** **Roles and Responsibilities**: Responsible for calibrating and supporting quality standards. Participates in joint call monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer...

  • MUM - Team Leader Job Details Foundever

    4 weeks ago

    Mumbai, India timesjobs Full time

    # MUM - Team Leader**Req ID#:** 376037**Location:** Mumbai, AP, IN, 400072**:** Primary Job Responsibilities**Team Leader- Operations Voice /Blended (US)****Roles and Responsibilities:**1. Should have Team Handling Experience2. Should have 1 Years Experience as Team Leader3. Should exhibit People Management Skills.4. Should be aware of the various...

  • qap - mum

    5 days ago

    Mumbai, Maharashtra, India Foundever™ Full time

    Quality Analyst- OperationsRoles and Responsibilities:Responsible for calibrating and supporting quality standards.Participates in joint call (contact) monitoring with client, client services team and call center team.Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.Analyze customer satisfaction and...

  • qap - mum

    2 months ago

    Mumbai, Maharashtra, India Foundever™ Full time

    Quality Analyst- OperationsRoles and Responsibilities:Responsible for calibrating and supporting quality standards.Participates in joint call (contact) monitoring with client, client services team and call center team.Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.Analyze customer satisfaction and...

  • QAp - Mum

    2 months ago

    Mumbai, Maharashtra, India Foundever Full time

    Quality Analyst - Operations **Roles and Responsibilities**: Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer...

  • Delivery Executive

    2 weeks ago

    Mumbai, India Namaste Free Placement Service Full time

    **About Us** Namaste Free Placement Services is a premier staffing firm.We offer placements to delivery executive, delivery boy and more great positions - Grocery Delivery - On time delivery **Requirements**: - **Own two wheeler**: - **KYC Documents**: - **Smartphone** **Benefits** - **Life Insurance**: - **Medical Benefits**: - **Support...