Program Manager, RBS
1 month ago
Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in more than twenty countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history
Retail Business Services (RBS) is looking for a highly skilled and analytical Program Manager, with a passion for making an impact through innovation and delivering solutions at scale. This role offers a unique opportunity to support our growing business while driving large scale, high visibility projects with substantial internal and external impact.
Key job responsibilities
1) Ambiguity Management; will be working in new environment where there is no clear 'right' path or solution defined earlier.
2) Developing the strategy and align with leadership.
3) Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams.
4) Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects.
5) Understand partner teams' problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches.
6) Deliver Results; Work backwards from the business impact and customer experience to define the steps to followed.
Candidate Profile:
The successful candidate will have project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partners needs.
The individual would have targets on process standardization, automation and business metrics.
About the team
The vision of Inbound Support Services (ISS) is to ensure that all inventory coming into Amazon Warehouse gets inbounded seamlessly so as to be available for customers to purchase. We ensure the correctness of inventory as per Amazon standards to ensure the right inventory is available for sale. We take corrective actions to rectify any inventory defect, thereby making sure only the right inventory is inbounded in our FCs. We dive deep into these defects to determine the root cause, categorizes the defects, partner with respective internal/external teams to resolve the defect.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience implementing repeatable processes and driving automation or standardization
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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