Service Manager

Found in: beBee S IN - 3 weeks ago


Chennai, India Radiant Drive Full time

We are seeking a dedicated and experienced Service Manager to oversee the operations of our two-wheeler workshop. The ideal candidate will be responsible for managing the day-to-day activities of the workshop, ensuring exceptional customer service, maximizing efficiency, and maintaining high-quality standards. This role requires strong leadership skills, technical knowledge of two-wheeler mechanics, and a passion for delivering superior service to our clients. Key Responsibilities: 1.Oversee the daily operations of the two-wheeler service department, including scheduling, workflow management, and technician assignments. 2.Take care of service order billing and purchase transaction with the vendors 3.Ensure timely and efficient servicing of two-wheelers, adhering to quality standards and manufacturer guidelines. 4.Monitor service performance metrics, such as turnaround time, first-time fix rate, and customer satisfaction, and implement strategies for continuous improvement. 5.Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to exceed customer expectations. Coordinate with customer and gather regular service feedback. 6.Manage and motivate a team of service technicians, providing guidance, training, and performance feedback. 7.Coordinate with parts suppliers for timely delivery of parts. 8.Maintain accurate accounting and report on sales and revenue to leadership. 9.Stay updated on industry trends, new technologies, and manufacturer specifications related to two-wheeler servicing. Qualifications: Bachelor's degree or diploma in automotive/mechanical engineering or +2 with related experience. Previous experience working with major two-wheeler brands or dealerships will be a plus. Strong technical knowledge of two-wheeler mechanics and repair procedures. Excellent leadership and communication skills, with the ability to motivate and manage a diverse team. Customer-focused mindset with a commitment to delivering exceptional service. Proficiency in computerized service management systems and MS Office applications. Ability to multitask, prioritize workload, and thrive in a fast-paced environment. Attention to detail and strong problem-solving skills. Valid driver license. Join our team and play a key role in providing top-notch service to our valued customers, ensuring their satisfaction and loyalty to our brand. If you're passionate about two-wheelers and have the skills to lead a dynamic service team, we want to hear from you



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