Service Management
3 weeks ago
Role andResponsibilities:
- Manageservice requests and incidents ensuring adherence to SLAs andresolving issues promptly.
- Ensure smoothdelivery of service for all insourcedoperations.
- Monitor service performance andidentify areas for improvement implementing proactive measures toenhance service delivery.
- Work with respectiveservice delivery section heads to resolve any issues indelivery.
- Upgrade skills and knowledge aboutbanking operations and project management to stay updated withindustry standards.
- Identify skill andknowledge gap within Service Management team and take steps to fillthe gap through internal and external trainingprograms.
- Ensure that all corporate bankingservices comply with relevant regulations policies and securitystandards.
- Analyze data to identify trends andmake datadriven recommendations for serviceimprovements.
- Develop and implement crisismanagement and recovery plans to ensure uninterrupted servicedelivery during unexpecteddisruptions.
CandidateQualifications:
- 10years of relevant experience in corporate servicemanagement.
- Extensive experience in corporatebanking or financial services with a track record of managingclient relationships and servicedelivery.
- Familiarity with banking regulationsand compliance standards applicable to corporate bankingservices.
- High proficiency in handling businessoperations and procedures.
- Excellentinterpersonal and communication skills for building and maintainingclient relationships.
- Knowledge of riskmanagement and compliance practices inbanking.
- Demonstrated ability to workeffectively in a team and collaborate across variousdepartments.
incidentmanagement,external training programs,corporate servicemanagement,work effectively in a team,implement recoveryplans,communication skills,identify skill gap,clientrelationship,compliance standards,stakeholder management,riskmanagement practices,collaborate across departments,tradefinance,develop crisis management plans,upgradeskills,interpersonal skills,identify knowledge gap,clientrelationships,banking regulations,make data-drivenrecommendation,monitor service performance,servicemanagement,financial services,client interaction,slas,servicedelivery,comply with regulations,procedures,uninterrupted servicedelivery,knowledge about banking operations,comply with securitystandards,compliance practices,internal training programs,servicerequests,analyze data,sla,incidents,improve service delivery,complywith policies,corporate banking,business operations,knowledge aboutproject management
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