Service Management

3 weeks ago


Chennai, India Intuitive Apps Full time
CompanyOverview:Intuitive Apps is aleading player in the None industry and is committed to deliveringinnovative solutions to its clients. With a strong focus on servicemanagement Intuitive Apps aims to provide seamless and efficientservicedelivery.
Role andResponsibilities:
  • Manageservice requests and incidents ensuring adherence to SLAs andresolving issues promptly.
  • Ensure smoothdelivery of service for all insourcedoperations.
  • Monitor service performance andidentify areas for improvement implementing proactive measures toenhance service delivery.
  • Work with respectiveservice delivery section heads to resolve any issues indelivery.
  • Upgrade skills and knowledge aboutbanking operations and project management to stay updated withindustry standards.
  • Identify skill andknowledge gap within Service Management team and take steps to fillthe gap through internal and external trainingprograms.
  • Ensure that all corporate bankingservices comply with relevant regulations policies and securitystandards.
  • Analyze data to identify trends andmake datadriven recommendations for serviceimprovements.
  • Develop and implement crisismanagement and recovery plans to ensure uninterrupted servicedelivery during unexpecteddisruptions.

CandidateQualifications:
  • 10years of relevant experience in corporate servicemanagement.
  • Extensive experience in corporatebanking or financial services with a track record of managingclient relationships and servicedelivery.
  • Familiarity with banking regulationsand compliance standards applicable to corporate bankingservices.
  • High proficiency in handling businessoperations and procedures.
  • Excellentinterpersonal and communication skills for building and maintainingclient relationships.
  • Knowledge of riskmanagement and compliance practices inbanking.
  • Demonstrated ability to workeffectively in a team and collaborate across variousdepartments.

incidentmanagement,external training programs,corporate servicemanagement,work effectively in a team,implement recoveryplans,communication skills,identify skill gap,clientrelationship,compliance standards,stakeholder management,riskmanagement practices,collaborate across departments,tradefinance,develop crisis management plans,upgradeskills,interpersonal skills,identify knowledge gap,clientrelationships,banking regulations,make data-drivenrecommendation,monitor service performance,servicemanagement,financial services,client interaction,slas,servicedelivery,comply with regulations,procedures,uninterrupted servicedelivery,knowledge about banking operations,comply with securitystandards,compliance practices,internal training programs,servicerequests,analyze data,sla,incidents,improve service delivery,complywith policies,corporate banking,business operations,knowledge aboutproject management


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