Customer Service Executive
3 weeks ago
**Customer Service Executive, 1-3 yrs exp, Chennai**
Job Title
- Customer Service Executive
Industry: Spices Manufacturing
Roles & Responsibilities:
1) Update purchase order details in the order bank within 2 days of receipt and circulate to the factory team.
2) Ensure forex hedging is done within 2 days of receipt of the export POs with the accepted date from the production team.
3) Record sample and pre-shipment sample detail requests in the system on the same day of receipt and notify the QA department.
4) Ensure the samples are despatched within a std lead time of 2 days and communicate to the customer along with the spec, coa and the awb.
5) Update position matrix data for the pending orders on a fortnightly basis and circulate to the supply chain team.
7) Coordination with plants and customers for achieving 100% OTIF.
8) Coordinate with the logistics team to ensure timely despatch of export documents to customers post shipment.
9) Update top management with reports on a weekly/ monthly basis.
10) Ensure all customer queries are answered as per the agreed service timelines.
Job Location :Chennai
**Salary**: 20000-30000
Qualification: Any Graduate
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9072771003
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