Customer Service Executive

3 weeks ago


Chennai, India Affable Management Services Full time

**Customer Service Executive, 1-3 yrs exp, Chennai**
Job Title
- Customer Service Executive

Industry: Spices Manufacturing

Roles & Responsibilities:
1) Update purchase order details in the order bank within 2 days of receipt and circulate to the factory team.

2) Ensure forex hedging is done within 2 days of receipt of the export POs with the accepted date from the production team.

3) Record sample and pre-shipment sample detail requests in the system on the same day of receipt and notify the QA department.

4) Ensure the samples are despatched within a std lead time of 2 days and communicate to the customer along with the spec, coa and the awb.

5) Update position matrix data for the pending orders on a fortnightly basis and circulate to the supply chain team.

7) Coordination with plants and customers for achieving 100% OTIF.

8) Coordinate with the logistics team to ensure timely despatch of export documents to customers post shipment.

9) Update top management with reports on a weekly/ monthly basis.

10) Ensure all customer queries are answered as per the agreed service timelines.

Job Location :Chennai

**Salary**: 20000-30000

Qualification: Any Graduate

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9072771003



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