Customer Service Executive
2 weeks ago
We are hiring Customer Service Executive with 0 to 2 years of experience.
**RESPONSIBILITIES**:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
**REQUIREMENTS**:
- A bachelor’s degree in administration or a related field.
- Excellent interpersonal with written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Strong Proficiency in Ms Office Tools.
**Job Types**: Full-time, Fresher
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9952935444
- Health insurance
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