Service Manager

4 weeks ago

Chennai, India Suba Solutions Private Limited Full time

Company Overview


Suba Solutions Private Limited is a leading provider of imported solutions for a wide variety of post-press operations. We have partnered with top manufacturers from around the world to offer high-performance yet fairly priced machines for various print finishing applications. With a strong commitment to customer satisfaction, we strive to deliver innovative solutions and exceptional service to our clients.


Job Overview


We are seeking a Service Manager to oversee the post-sales service and support operations of our company. As a Service Manager, you will be responsible for ensuring customer satisfaction, managing a team of service technicians, and maximizing the efficiency and effectiveness of our service department. This is a full-time position based in Chennai, Tamil Nadu, India, and the ideal candidate will have at least 10 years of experience in a similar role.


Qualifications and Skills


  • More than 10 years of experience in a service management role, preferably in the printing or post-press industry
  • Proven track record of successfully managing and leading a team
  • Strong technical knowledge and troubleshooting skills
  • Exceptional communication and interpersonal skills
  • Ability to build and maintain positive relationships with customers and internal stakeholders
  • Excellent problem-solving and decision-making abilities
  • Knowledge of service management software and tools
  • Experience in training and mentoring service technicians
  • Sales and customer service orientation
  • Ability to work independently and handle multiple priorities
  • Bachelor's degree in a relevant field (e.g., engineering, business administration) is preferred


Roles and Responsibilities


  • Manage and supervise a team of service technicians to ensure prompt and efficient resolution of customer issues
  • Develop and maintain service policies, procedures, and standards to ensure consistent delivery of high-quality service
  • Collaborate with the sales team to optimize customer satisfaction and identify opportunities for service contract renewals and upgrades
  • Monitor and analyze service department performance metrics, including customer satisfaction ratings, response times, and resolution rates
  • Provide technical support and training to service technicians and customers as needed
  • Ensure compliance with all relevant regulations, safety protocols, and industry best practices
  • Manage and prioritize service requests and allocate resources accordingly
  • Identify and implement process improvements to enhance service department efficiency and effectiveness
  • Conduct regular performance evaluations and provide feedback, coaching, and support to the service team
  • Collaborate with other departments, such as sales, engineering, and product management, to address customer issues and improve product performance





  • Service Advisor

    7 days ago

    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...

  • Service Manager

    2 weeks ago

    Chennai, India Mizuho Full time

    Mizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related...

  • Service Manager

    2 weeks ago

    Chennai, India Mizuho Full time

    Mizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related...

  • Service Manager

    2 weeks ago

    chennai, India Mizuho Full time

    Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related...

  • Service Advisor- Automobile Car Service

    4 weeks ago

    Thoraipakkam, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. **Responsibilities**: - Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle...

  • Service Delivery Manager

    1 week ago

    Chennai, India Cognizant Full time

    Service Delivery Manager Qualification : B Sc, M Sc BE, MCA Responsibility : Stakeholder Management : Ensure management reports are circulated to the relevant stakeholders as per agreed timelines. Service Management : Act as the Single Point of Contact for Delivery for the project. Responsible for End to End Service Delivery for the portfolio...

  • Service Delivery Manager

    2 days ago

    Chennai, India Ensono Full time

    About us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...

  • Service Delivery Manager

    3 weeks ago

    Chennai, Tamil Nadu, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 5 - 10%Service Delivery Manager Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Customer service manager

    4 weeks ago

    chennai, India Moszad Full time

    Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers' issues and follow problems through to resolution Set a clear mission and deploy strategies focused on that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and...

  • Customer service manager

    4 weeks ago

    Chennai, India Moszad Full time

    Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers' issues and follow problems through to resolutionSet a clear mission and deploy strategies focused on that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer service actions and...

  • Opening for Service Desk Management

    3 weeks ago

    Chennai, India @ Six Sigma Full time

    Job DetailsRequirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations ChennaiRequired skillsService desk

  • Opening for Service Desk Management

    4 weeks ago

    Chennai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations Chennai Required skills Service...

  • Opening for Service Desk Management

    4 weeks ago

    chennai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations Chennai Required skills ...

  • Trade Service Manager

    1 week ago

    Chennai, India IDFC FIRST Bank Full time

    Role/Job Title:  Trade Service Manager Function/ Department : Branch Banking Job Purpose:  The role entails scaling up the Retail Banking business for the Bank by leading customer service, cross-sell and premium customer acquisition for the branch. It also entails developing constructive relationships with key local clients and working closely...

  • Manager - Customer Service & Quality

    4 weeks ago

    chennai, India OJ Commerce Full time

    JOB DESCRIPTION   Role                        : Manager – Customer Service & Quality Experience             : 12 to 15 Years Job Location           : Chennai   About OJ Commerce:         OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by...

  • Service Advisor

    5 days ago

    Injambakkam, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    **Job description** Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. **Responsibilities**: - Answer questions about service outcomes, schedule and book appointments, vehicle...

  • Manager - Customer Service & Quality

    4 weeks ago

    Chennai, India OJ Commerce Full time

    JOB DESCRIPTION Role                        : Manager – Customer Service & QualityExperience             : 12 to 15 YearsJob Location           : Chennai About OJ Commerce:        OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a...

  • Technical Manager

    2 weeks ago

    chennai, India Sodexo Full time

    #SodexoIndia #JobAlert #WeAreHiring #BePartOfSomethingGreater #Belong #Act #Thrive #GreatPlaceToWorkCertified At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering,...

  • Technical Manager

    2 weeks ago

    Chennai, India Sodexo Full time

    #SodexoIndia #JobAlert #WeAreHiring #BePartOfSomethingGreater #Belong #Act #Thrive #GreatPlaceToWorkCertifiedAt Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities...

  • Service Delivery Manager Senior

    1 week ago

    Chennai, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 50 - 75%Service Delivery Manager Senior -  15+ Years - Bangalore Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging...