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call quality analyst

4 months ago

Chennai, India timesjobs Full time
# Job Details

**Summary**

- Saidapet (Chennai), Tamil Nadu
- A client of Randstad India
- Permanent
- Posted 5 June 2024
- Reference Number: JPC - 97930

**Role:** Quality Analyst

**Location:** Chennai, India

**Requirements:**
- 2 years in an international BPO, working as a voice service rep
- Open to work late (3pm to 12am)
- Fast learner and responsible in completing the task within TAT
- Experience in QA is an added advantage
- Good communication skills, should be able to articulate thoughts clearly
- Any Graduate, B.E/B. Tech preferred

**Responsibility:**
- Listen/Audit calls by the call centre agents
- Provide feedback on the audited calls
- Create and publish reports for stakeholders and vendors
- Strong problem-solving and logical thinking skills

**Benefits:**
- 5-day workweek with Saturdays and Sundays off
- Great learning and growth opportunities

**Note for Recruiter:**
- Open to relocate if the candidate is out of Chennai
- Flexible with night shifts; no cab or shuttle facilities provided currently

**Experience:** 6

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