Lead, Digital Products

1 month ago

Bengaluru, India WeWork India Full time

About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. 

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work. 

Flexibility is paramount in today’s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India’s latest brand campaign ‘Great Inspires Great’, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork’s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country’s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

About the Role :

Our Digital Products team is seeking a full-time addition to lead the ‘WeWork On Demand’ consumer business. The role will carry primary responsibility for delivering on the ‘On Demand’ revenue goals and growing the ‘On Demand’ business. In addition, they would be responsible for ensuring smooth operations for the On Demand product and associated business processes, along with delivering member support as required. 

The role  will be  bridging the gap between two dynamic teams: myHQ (sales & support partner) and WeWork, with a primary focus on preserving and enhancing the member experience. They would also be responsible for the development of the  On Demand product - both the in person and digital components - with the end goal of better user experience, increased revenue or better internal stakeholder experience. 


Roles and Responsibilities : 

  • Build and drive the product roadmap with an eye on revenue and user experience

  • Managing the partnership with MyHQ - enabling and holding them accountable to deliver on their goals 

  • Collaborate with cross-functional teams, primarily Marketing, Pricing and Community, to drive the business agenda for ‘WeWork On Demand’ 

  • Managing inventory across multiple platforms for ODC Skill in optimizing inventory levels to ensure efficient operations and customer satisfaction.

  • Collaborate with Community Management Teams to oversee and streamline processes, addressing any bottlenecks promptly.

  • Effective communication of processes to ensure seamless execution and optimal results.

  • Collaborate with Myhq technical teams to identify and raise tech issues promptly.

  • Act as a liaison to ensure timely resolution of technical challenges affecting operations.

  • Demonstrated ability to manage and address customer escalations via social media platforms

  • Strong coordination skills to collaborate with various teams and resolve bottlenecks

Experience and Qualifications :

  • 2-5 years experience in product and business operations for a “Digital-First” business 

  • Self starter with a bias for action

  • Customer first attitude

  • Bachelor's degree

  • Empathy towards customers and understanding their needs

  • Exceptional written and verbal communication and comfortable working in a highly cross-functional role

  • Highly organized with problem solving capabilities

  • Attention to detail, the ability to deal with ambiguity, and can work successfully and effectively with cross-functional teams 

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.



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