Spanish Support Engineer

4 weeks ago

Bengaluru, India Solaredge Full time

Power the Future with us

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

We are looking for Technical Service Specialists to join our growing Global Technical Centre to provide innovative solutions for international markets including North America and Europe. This is an opportunity to become an expert in the SolarEdge product offering and the solar industry in general. Based in our brand-new offices, we will be able to provide a collaborative environment, transportation, meals, and a competitive compensation package.

**This position will require Spanish fluency with an advanced level.**

What will you be doing?

  • Answer inbound calls and e-mails from Spanish-speaking customers and contractors promptly, knowledgeably, and courteously, documenting all information into the call tracking system. 
  • Provide support in troubleshooting and diagnosing grid tie solar inverter issues encountered during installation by using general knowledge, product schematics, data stored in the knowledge base, and other available resources. 
  • Coordinate with the team to approve and track necessary parts for repairs. 
  • Update the support database with new information from customer interactions. 
  • Manage customer installation data in the monitoring system. 
  • Document all activities in ticketing systems and other database software platforms. 
  • Create layouts on the monitoring site at the customer’s request. 
  • Maintain excellent interpersonal skills and build/maintain rapport with customers, peers, and managers.
  • Advanced-level spoken Spanish is required. 
  • Good communication and problem-solving skills. 
  • Ability to multitask in a fast-paced environment. 
  • Willingness to work in shifts. 
  • Outstanding written communication skills in English.  
  • Technical skills or experience with solar products is a plus. 
  • Experience working for an international organization and having an Engineering or technical qualification in electrical and electronics is a plus. 

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

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