Finverv - Manager - Customer Success (2-5 yrs)

3 weeks ago


GurgaonGurugram, India iimjobs Full time

Manager - Customer Success


About the role:

What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.

Your Impact in Role:

- Own the full acquisition cycle

- Be a trusted advisor to the partners and have a deep understanding of their unique challenges & goals and articulate our compelling value proposition

- Be the voice of the customer and a true owner of the partner experience

- Demonstrate a strategic approach to acquire the highest value merchants

What will you do?

- Hunt / acquire new logos / customers

- Independently manage the whole sales pipeline - from lead generation -> lead qualification -> product presentation -> negotiation -> closure and contract signing

- Build long-term relationships with new and existing customers

- Refine sales approach and meticulously execute on it (target industries, target buyers, and target personas)

- Keep self educated about competitors, and emerging trends among the customers

- Partner with marketing, demand generation, and onboarding team to manage the customer acquisition

You should apply if:

- You have 2-5 years of experience in the customer-facing customer success field

- Experience in Management Consulting, Customer Success, Account Management, Business Development, or any other client-facing role. (Having experience in B2B SaaS/Fintech Sales is a major plus)

- Smart thinker, innovator, decision-maker who can inspire customer loyalty.

- Great leadership skills

- Strong technical understanding to coordinate client's new and existing requirements

- Have an acumen and tact of handling C-Suite discussions

- Great communication skills

- You are energized working in a high-volume, fast-paced sales environment

- You bring confidence and energy to conversations while delivering inspiring product demonstrations and articulating value and ROI

- You're a people person who demonstrates excellent interpersonal/customer-relations skills in person, in writing, and over the phone/meeting



  • Gurgaon/Gurugram/Mumbai, India iimjobs Full time

    About the role:You'll be responsible for managing your assigned set of lenders and ensuring that we constantly over-deliver on the business that we extract from our lender partners. Your day-to-day job will be developing a rapport with your lender partners to uncover needs and establish fit for Finverv offerings. Working with Account Executives, you'll...


  • Gurgaon, Haryana, India iimjobs Full time

    Manager - Customer Success About the role:What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.Your Impact in Role: Own the...


  • gurgaon, India Hopcharge Full time

    Job descriptionJob Title :- Customer Success ExecutiveExperience :- 1yearsLocation :- Gurgaon, HaryanaKey Skills :- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...


  • Gurugram, India ChargePoint Full time

    Requirements 3-5 years of experience in sales, account management, or customer success • Excellent written skills • Exceptional verbal phone communication • Bachelor’s degree preferred


  • gurugram, India ChargePoint Full time

    Requirements 3-5 years of experience in sales, account management, or customer success• Excellent written skills• Exceptional verbal phone communication• Bachelor’s degree preferred


  • Gurugram, India Hopcharge Full time

    Job descriptionJob Title:- Customer Success ExecutiveExperience:- 1yearsLocation:- Gurgaon, HaryanaKey Skills:- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...


  • Gurugram, India Hopcharge Full time

    Job descriptionJob Title:- Customer Success ExecutiveExperience:- 1yearsLocation:- Gurgaon, HaryanaKey Skills:- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...


  • gurugram, India Hopcharge Full time

    Job description Job Title :- Customer Success Executive Experience :- 1years Location :- Gurgaon, Haryana Key Skills :- 1) Customer Experience Executive. 2) B2C 3) Customer Retention. 4) Customer Success. 5) Renewals. The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have...


  • gurugram, India Michael Page Full time

    Opportunity to work with one of the fastest growing Series B SaaS Organization High Growth Culture and Meritocratic Organization About Our Client Our Client is a Gurgaon, Bengaluru and San Francisco-based startup that is bringing the power of alternative data to the world of investing. Job Description Work with the leadership team to...


  • Gurugram, India Zyvka Full time

    Exp14yearsIndustryRecruitment/ StaffingBudget5LPALocationGurgaonOverview:TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneeds and maximizing the value they derive from ourservices.KeyResponsibilities:Develop...


  • Gurugram, India MongoDB Full time

    This role is on our Customer Onboarding team which lives in the Product Led Customer Success Organisation. Our mission is to deliver a world class onboarding experience by encouraging best practices, accelerating time to value and ensuring an optimal start for new customers. In this role, the Onboarding Success Manager will proactively monitor customers...


  • gurugram, India MongoDB Full time

    This role is on our Customer Onboarding team which lives in the Product Led Customer Success Organisation. Our mission is to deliver a world class onboarding experience by encouraging best practices, accelerating time to value and ensuring an optimal start for new customers.In this role, the Onboarding Success Manager will proactively monitor customers going...


  • Gurugram, India LogicLadder Technologies Full time

    Manager - Customer Success As the Manager of Customer Success you will be responsible for ensuring the success and satisfaction of our clients. This role involves overseeing a team of customer success representatives, developing strategies to improve customer experience, and collaborating with other departments to address customer needs and concerns. The...


  • Gurgaon, India One clickk solution Full time

    Department: Operations Designation: Customer Success Associates location: Gurgaon Campaign Type: International (AU Process) What you will be doing? Skills Required: Excellent Communication skills required in English Customer handling skills Qualification: Graduate/Undergraduate Experienced and freshers, both can apply Should be comfortable working...


  • gurgaon, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen.A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.About...


  • Delhi NCR/Greater Noida/Gurgaon/Gurugram/Mumbai/Noida, India iimjobs Full time

    Customer Success Manager - HRTech/SaaS/Recruitment Software/ATS Job Role : Drive saas/hrtech product usage and enterprise customer retention Prepare usage report to share with key clients accounts Discuss pricing and drive repeated revenue Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on...


  • Gurugram, India CREDITNAMA NVM FINSERV PRIVATE LIMITED Full time

    This is an in-person full-time role in Gurugram. This role is not virtual, online, freelance, or part-time.Location: Gurugram, HR Creditnama is a digital lending company dedicated to real-time distribution of property loans – Home Loans, Loan Against Property, and Commercial Property Loans – to individuals and SMEs. Our team and mentors, comprised of...


  • gurugram, India CREDITNAMA NVM FINSERV PRIVATE LIMITED Full time

    This is an in-person full-time role in Gurugram. This role is not virtual, online, freelance, or part-time. Location: Gurugram, HR   Creditnama is a digital lending company dedicated to real-time distribution of property loans – Home Loans, Loan Against Property, and Commercial Property Loans – to individuals and SMEs. Our team and mentors, comprised...


  • gurugram, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen. A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. About...


  • gurugram, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen. A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. About...