Finverv - Manager - Customer Success (2-5 yrs)
3 weeks ago
Manager - Customer Success
About the role:
What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.
Your Impact in Role:
- Own the full acquisition cycle
- Be a trusted advisor to the partners and have a deep understanding of their unique challenges & goals and articulate our compelling value proposition
- Be the voice of the customer and a true owner of the partner experience
- Demonstrate a strategic approach to acquire the highest value merchants
What will you do?
- Hunt / acquire new logos / customers
- Independently manage the whole sales pipeline - from lead generation -> lead qualification -> product presentation -> negotiation -> closure and contract signing
- Build long-term relationships with new and existing customers
- Refine sales approach and meticulously execute on it (target industries, target buyers, and target personas)
- Keep self educated about competitors, and emerging trends among the customers
- Partner with marketing, demand generation, and onboarding team to manage the customer acquisition
You should apply if:
- You have 2-5 years of experience in the customer-facing customer success field
- Experience in Management Consulting, Customer Success, Account Management, Business Development, or any other client-facing role. (Having experience in B2B SaaS/Fintech Sales is a major plus)
- Smart thinker, innovator, decision-maker who can inspire customer loyalty.
- Great leadership skills
- Strong technical understanding to coordinate client's new and existing requirements
- Have an acumen and tact of handling C-Suite discussions
- Great communication skills
- You are energized working in a high-volume, fast-paced sales environment
- You bring confidence and energy to conversations while delivering inspiring product demonstrations and articulating value and ROI
- You're a people person who demonstrates excellent interpersonal/customer-relations skills in person, in writing, and over the phone/meeting
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