Customer Success Specialist

2 weeks ago


gurugram, India CREDITNAMA NVM FINSERV PRIVATE LIMITED Full time

This is an in-person full-time role in Gurugram. This role is not virtual, online, freelance, or part-time.

Location: Gurugram, HR

 

Creditnama is a digital lending company dedicated to real-time distribution of property loans –

Home Loans, Loan Against Property, and Commercial Property Loans – to individuals and SMEs. Our team and mentors, comprised of IITians and CA/CS/MBAs, have 100+ years of combined experience in banking and financial services. Creditnama is active in 3 states – Delhi, Haryana, and UP– and has partnered 25+ Banks & NBFCs.    

The Customer Success Specialist is a key role at Creditnama, directly supporting the founder(s) and playing a crucial part in driving the vision, strategy, and overall success.

 

Role:                   

·        Conduct inside sales calls with channels to set up meetings for the field sales team.

·        Focus on closing leads in our funnel by requesting and collecting necessary documents from customers to complete their files.

·        Coordinate with the right lenders to ensure timely processing of customer files.

·        Provide exceptional customer service to enhance customer satisfaction and retention.

·        Collaborate with the sales team to develop strategies for effective lead management and conversion.

·        Maintain accurate records of customer interactions and document submissions in the CRM system.

·        Assist in the recruitment process for sales and business development professionals specializing in channel sales development.

Requirements

  • 1)     Ownership to assigned tasks and zeal to learn
  • 2)     Ability to communicate effectively on calls
  • 3)     Any bachelor’s degree
  • 4)     Familiarity with project management, collaboration tools and CRM

If you are interested, kindly share your resume at with the subject line “Customer Success Specialist: Your Full Name” and provide the following details:

 

·        Resume

·        Availability – start date

·        Past Marketing or Startup Experience if any



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