Assembly Looking for Customer Care Operations Executive at Gurgaon, Haryana, India
Found in: beBee S IN - 4 weeks ago
Responsibilities
- Involves interacting (emails, chats, and calls) with customers to resolve queries or concerns they may have.
- Interacting with the backend team to ensure customer delivery timelines are met and their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance s by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.
Requirements
- Experience: 1-4 Years.
This job was posted by Revathi Ramakrishnan from Assembly Travel.
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