Customer care Executive
4 weeks ago
Job description
Position Title: Customer Care Executive
Location: Gurgaon Physical Office
Qualification and Experience: Any Graduate having around 1 year experience in Customer Care
Selection Process
Shortlisting of CV
Telephonic Interview
Google Meet Online Interview
Final round Face to Face at Gurgaon Office
Roles & Responsibilities
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
Ensure Data Entry after each customer discussion properly
Provide Assignment updates to Clients on Weekly Basis
Provide customers with product and service information
Identify, research, and resolve customer issues using the computer system and applications
Follow-up on customer inquiries/RTAs/ if not immediately resolved.
Required Candidate profile
Required Candidate profile
Excellent communication skills
Goals Achiever
Had a track record of High Customer Satisfaction
Role Customer Service
Industry Type Management Consulting
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success, Service & Operations - Other
Education
UG : Any Graduate
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