Customer Care Executive

4 weeks ago


Gurugram, India HireBloc Ventures Pvt Ltd Full time


Job Overview


We are seeking a Customer Care Executive to join our team at HireBloc Ventures Pvt Ltd. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position located in Gurgaon, Haryana, India. The ideal candidate for this role is a fresher with less than 1 year of experience.


Qualifications and Skills


  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult customers in a calm and professional manner
  • Detail-oriented with excellent organizational skills
  • Ability to work well in a team environment
  • Proficient in using CRM software and Microsoft Office Suite
  • Prior experience in customer service or related role is preferred
  • Bachelor's degree in any discipline is required


Roles and Responsibilities


  • Interact with customers via phone, email, and social media to provide information and resolve any issues or concerns
  • Manage customer inquiries and complaints in a timely and professional manner
  • Maintain a high level of knowledge about our products and services to effectively address customer queries
  • Assist customers in navigating our website and online platforms
  • Collaborate with other team members to ensure customer satisfaction and product improvements
  • Proactively identify opportunities to upsell or cross-sell our products and services
  • Track and document customer interactions and transactions
  • Escalate unresolved issues or complaints to the appropriate department
  • Stay up-to-date with industry trends and best practices in customer service







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