Call Quality Analyst

Required Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner requiredExperience : 1 - 2 YearsNo. of Openings : 5Education : Any Bachelor DegreeRole : Call Quality AnalystIndustry Type : Manufacturing / Production / QualityGender : [ Male / Female ]Job Country : India

CompanyOverview: Fashion TV India is a leading Fashioncompany committed to delivering topquality products and services toour valued customers. We take pride in our dedication to excellenceand continuous improvement. As we continue to grow and expand weare seeking a skilled and motivated Quality Analyst to join ourdynamic team. JobSummary: Asa Quality Analyst...

Quality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Roles & Responsibilities:Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors email customer contacts.Participates in customer and client listening...

Roles & Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors email customer contacts. Participates in customer and...

Roles & Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors email customer contacts. Participates in...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Roles and Responsibilities: Excellent Communication Skills Should be on papers as Quality Analyst with International Process  Flexiable working in US Shifts (5.30 pm to 8.30 m) Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that...

Roles and Responsibilities:Excellent Communication SkillsShould be on papers as Quality Analyst with International Process Flexiable working in US Shifts (5.30 pm to 8.30 m)Responsible for calibrating and supporting quality standards.Participates in joint call (contact) monitoring with client, client services team and call center team.Ensure that client...

**Purpose** Counsellors, Academic and Sales co-ordinators process student requests/queries on daily basis. We require someone to monitor the interaction and provide timely feedback to improve the way the team functions on consistent basis **Duties & Responsibilities** - Monitor counsellor calls/cases on daily basis based on pre-defined targets - Conduct...

Job Summary The ‘Quality Analyst’ shall perform quality audits for the inbound customer service unit forauditing both inbound, outbound calls and act an enabler to deliver improve overall callquality and thereby enhancing customer experience. Roles & Responsibilities• Monitoring and assessing inbound /outbound calls.• Monitoring Talisma...

Job SummaryThe ‘Quality Analyst’ shall perform quality audits for the inbound customer service unit forauditing both inbound, outbound calls and act an enabler to deliver improve overall callquality and thereby enhancing customer experience.Roles & Responsibilities• Monitoring and assessing inbound /outbound calls.• Monitoring Talisma Interactions•...

Job Description:Lead Management:Oversee the intake and entry of leads into the CRM (Customer Relationship Management) system.Ensure accurate and timely distribution of leads among sales representatives based on predefined criteria and assignments.Develop and maintain protocols for lead assignment and distribution to optimize sales efficiency and...

Job Title:   Data Management Analyst Short Description : With exponential year-over-year growth of data generated, strong Data Governance, including Data Quality, is critical to ensure clean, fit-for-purpose data. The Corporate and Investment Bank (CIB) Chief Data Office (CDO) is responsible for defining and implementing the Firmwide Data...

Job Requirements Job Title: Customer Care ExecutiveCompany Name: Quality Hiring StaffingLocation: Thane, MaharashtraSalary: ₹10,000 - ₹15,000 per monthEmployment Type: Full TimeJob Description:Quality Hiring Staffing is seeking dedicated and enthusiastic individuals to join our team as Customer Care Executives. As a Customer Care Executive, you...

About Us:   Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job Purpose This incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide...

About Us:  Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job PurposeThis incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...

DescriptionQuality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, workingwithin cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIESEFFECTIVE TESTING• Actively and accurately execute testing within software releases to ensure a quality...