Customer Executive

4 weeks ago

Hyderabad, India 4Bell Technology Full time
Job Requirements

Job Title: Service Engineer or After Sales Support or Customer Executive at 4Bell Technology - Hyderabad.

Company Name: 4Bell Technology

Location: Hyderabad

Salary: Best in Industry

Employment Type: Full Time, Permanent


Job Description:

Are you passionate about providing exceptional after-sales support? Are you technically skilled and ready to take on challenges in the realm of industrial equipment and machinery? Join our team at 4Bell Technology as a Service Engineer and be a crucial part of our Customer Success, Service & Operations department. In this role, you will play a pivotal role in ensuring the smooth functioning of our machines' services, contributing to our commitment to excellence.


Key Responsibilities:

  • Handle after-sales support for machines 24/7, ensuring uninterrupted service.
  • Install machines efficiently, ensuring they are ready for optimal performance.
  • Attend breakdown calls from customers and helpdesk, providing prompt resolutions.
  • Perform preventive maintenance as per SLA agreements to enhance machine longevity.
  • Collect payments according to directives from Area Manager/Team Leader.
  • Timely submission of vouchers to streamline administrative processes.
  • Adhere to provided SLAs to meet customer expectations and company standards.
  • Ensure software upgrades are carried out to keep machines up to date.
  • Escalate calls based on the established Escalation Matrix.

Qualifications:

  • Minimum 0-5 years of relevant experience in after-sales support or related field.
  • Any Graduate (UG) degree.
  • Any Postgraduate (PG) degree.
  • Doctorate degree not required but valued.

FAQs:

Q: What is the primary role of a Service Engineer at 4Bell Technology?

A: As a Service Engineer, you will be responsible for handling after-sales support for machines, including installation, maintenance, attending breakdown calls, and ensuring timely software upgrades.


Q: What qualifications are necessary for this role?

A: We require candidates to have a minimum of 0-5 years of relevant experience and hold at least a graduate degree.


Q: Is this a full-time position?

A: Yes, this is a full-time, permanent position.


Q: How will the salary be structured?

A: The salary for this position is competitive and will be communicated during the interview process.


Q: What industries does 4Bell Technology operate in?

A: We specialize in the Industrial Equipment / Machinery sector.


Q: What department does this role fall under?

A: This role falls under the Customer Success, Service & Operations department.


Q: How can I apply for this position?

A: To apply, please submit your updated CV and relevant details through our application portal. Our hiring team will review your application and get in touch if there is a match.



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