Lead, People Operations

About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. 

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work. 

Flexibility is paramount in today’s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India’s latest brand campaign ‘Great Inspires Great’, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork’s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country’s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

About the role

We're seeking a passionate and driven individual to join our People Operations team with the People function. The People Operations team is responsible for end to end lifecycle management and employee experience. The Individual will manage processes on a day-to-day basis, and hence be best placed to identify issues and improvement opportunities for the business. The right incumbent needs to be process oriented and have an automaton mindset.

Roles and responsibilities

• Operations & administration

  • End-to-end employee life cycle management from Onboarding to Separation

  • Efficient data management, staying up to date on the HRIS - Darwinbox and other people databases in a timely manner

  • Update, manage & implement the company’s policies and resources

  • Accountable data quality, compliance adherence, system administration and troubleshooting 

  • Responsible for mapping processes, looking for simplification and automation opportunities and partnering with Darwinbox to implement enhanced processes through a project management mindset 

  • Serve as first point of contact of people questions and concerns ensuring outstanding employee focus by delivering value-add, best in class (HR) support

• Data & Analytics

  • Attrition, performance management, compensation and benefits, employee engagement and people strategy analysis. Source, clean, visualize and interpret data to help multi-level stakeholders understand their organization, team and people's stories better in order to make more effective decisions. Efficiency through AI for people processes. 

  • Ensure best practices are followed for data capture and tracking

  • Point of contact and subject matter expert for ad hoc people data and analytics requests   

• Compensation & benefits 

  • Plan, implement & manage the wellness and benefits offered - Medical insurance, Employee assistance program, Wellness, etc

  • Partner with payroll to ensure error free data to process salaries

  • Partner with external vendors for ESOP administration. Collaborate with internal stakeholders for timely and accurate roll out of ESOP letters

  • Manage the ESOP management tool - Qapita for employee additions, deactivations and letter rollouts

• Employer branding

  • Notable increase in traffic on LinkedIn Life Page and WeWork India Career Website, Launch of alumni efforts, Newsletters

  • Design and deliver innovative communications to share people initiatives and increase employee advocacy and talent engagement

• Audit & Compliance

  • Manage the internal audit cycles & labor consultant requests with no notable findings 

  • Ensure internal processes & practices are compliant to standard operating procedures and policies and labor laws 

• Vendor management

  • Contract management and liaison for Medical insurance, Employee Assistance Program, HRIS - Darwinbox, background verification vendor etc.

Experience and Qualifications

• Bachelor’s degree/ Post Graduate degree in Human Resources, Business Administration, or a related field.
• 4 - 8 years of relevant experience in HR Operations, Employee lifecycle management or other experience driving operational efficiency and automation projects. 
• Prior knowledge or ability to understand People/HR processes, HRIS tools and practices
• Knowledge of local employment legislations and legal requirements or ability to learn and understand the same. 
• High degree of attention to detail
• Proficiency in data analysis and storytelling using data insights
• Experience with publishing dashboards and management reporting 
• A solution oriented and growth mind-set; curious to explore and eager to learn, strong analytical and problem-solving skills.
• Honesty and Integrity - Demonstrates credibility and integrity in communications to ensure information flows both upward and downward.
• Innovative - has the ability to think outside the box; willing to take calculated risks with innovative solution approaches.
• Resilient, adaptable and adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Works well with cross-functional teams; overcomes obstacles by collaborating with others in the team
• Excellent interpersonal and communication skills, both written and verbal.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values. All aspects of employment, including the decisions to hire and promote, are based on merit, competence, performance, and business needs.

Our total rewards philosophy aims to provide competitive, performance-linked compensation and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.