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Product Support Representative Senior

4 months ago

Pune, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, weâd like to ask you: Are you FIS?

About the role

Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting.

About the team: 

In todayâs highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information â both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

  • This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products.
  • Technical Stack Valdi US:
  • OS: UNIX, LINUX, Windows
  • FIX Protocol, Front trade support, SQL, Order management System, Regulatory (FINRA: OATS & CAT)
  • Monitor and support trading system operations and infrastructure to ensure system reliability and performance during market hours.
  • Provide real-time troubleshooting, problem resolution, and client support related to trading system issues.
  • Manage and optimize SQL database queries and scripts to ensure efficient data access and manipulation.
  • Maintain and enhance trading system connectivity and ensure compliance with FIX Protocol standards for communication between entities.
  • Develop and deploy Linux shell scripts to automate tasks and enhance system functionality. Work closely with traders to quickly resolve any technical or operational issues.
  • Collaborate with development teams to help deploy system updates, patches, and new functionalities.
  • Conduct post-trade analysis and reporting to identify potential issues or improvements.
  • Document all incidents and solutions thoroughly for continuous improvement and compliance.

         What you will need:

  • Bachelorâs degree in Computer Science, Engineering, or a related field.
  • Demonstrable experience with Linux, SQL, and shell scripting in a high-demand, real-time environment.
  • Strong knowledge of FIX Protocol and its application in a trading context.
  • Prior experience in a trading support role, preferably in a financial services or trading firm.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills and the ability to coordinate between multiple teams.

Added bonus if you have:

  • Fluent in English
  • Excellent communicator â ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Attention to detail â track record of authoring high quality documentation
  • Organized approach â manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset - work autonomously and as part of a global team
  • Willing to work in Flexible schedule.
  • Must be able to perform under pressure

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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