Deputy General Manager

Found in: beBee S IN - 4 weeks ago

Hyderabad, India Cognizant Technology Solutions Full time

General Manager - R2R

Qualification:

Post Graduate (preferably MBA)

Responsibility:

Business/ Customer:

• Deliver on Financial goals for the business
  • • Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
  • • Discuss operational issues and Critical to Quality (CTQ) delivery and.
  • • Attend customer calls and meetings, proactively flag issues and prevent surprises.
  • • Anticipate & plan for new business & get involved in hiring.
  • • Proactively identify opportunities for additional business with customer.
  • • Manage and resolve escalations and issues raised by customers.
  • • Prepare and report process performance metrics to stakeholders.
  • • Participate in management discussions (Governance discussion, Management forums with customer).
  • • Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
  • • Analyze customer feedback at desired intervals and initiate ways to improve the score.
  • • Identify opportunities for Growth & deliver on growth commitments (number of people).
  • • Identify key cost drivers and ensure they are optimized.
  • • Adopt best practices from other processes/ verticals etc.
  • • Share value addition and best practices across teams.
  • Delivering service that meets/exceeds client expectations, meet Cognizant P&L goals, and build a team of motivated people with strong domain skills, while developing their personal capabilities in the domain of accounting to ensure SLAs are met as agreed for customer satisfaction.

Project / Process:

  • • Ensure proper documentation and knowledge transfer as per project plan and schedule.
  • • Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
  • • Initiate and deliver on process improvement projects to improve process efficiencies.
  • • Work with support functions to enable infrastructure support to team and ensure zero downtime.
  • • Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
  • • Resource utilization and scheduling of end to end work.
  • • Prepare for infrastructure and other growth related requirements.
  • • Plan for resources based on volume projection and current available head count and allocate responsibilities.
  • • Effective forward planning in terms of process delivery, people & client engagement.
  • Knowledge Management Drive Best Practices and implement the same between the projects.

People/Team Management:

• Provide guidance and mentorship to team
  • • Conduct performance appraisals for team members.
  • • Drive knowledge management and continuous up skilling of the team.
  • • Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
  • • Manage attrition through skip level meetings, planning interventions, engagement calendars.
  • • Participate in organizational initiatives such as recruitment drives, training programs etc.
  • • Deliver communication received from senior management to the team members though town halls, team meetings.

Must Have Skills

  • MS Excel
  • MS Office
  • Manufacturing Oper-Manlog

Good To Have Skills

  • Speaking English

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