Deputy General Manager
1 month ago
GM+
Qualification:
• Education:
• Minimum Bachelor’s degree or equivalent practical experience RequiredResponsibility:
Stakeholder/Business Management- • Deliver on financial goals for the business.
- • Prepare and report process performance metrics to stakeholders.
- • Participate in management discussions (Governance discussion, Management forums with customer).
- • Identify key cost drivers and ensure they are optimized.
- • Proactively identify opportunities for additional business with customer.
- • Identify opportunities for growth & deliver on growth commitments (number of people).
- • Anticipate & plan for new business & get involved in hiring.
- • Share value addition and best practices across teams.
- • Adopt best practices from other processes/ verticals etc.
- • Projects enhancement for Revenue growth.
- • Revenue Forecasting.
- • Contract Agreement.
Knowledge Management:
• Once an year mandatory accreditation for all the associates- • Track timely updation of SOPs.
- • Track & maitain Knowlede Management metrics.
Customer Relationship Management:
• Manage customer relationships through regular communication with clients through weekly/ monthly reviews- • Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
- • Attend customer calls and meetings, proactively flag issues and prevent surprises.
- • Manage and resolve escalations and issues raised by customers.
- • Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
- • Analyze customer feedback at desired intervals and initiate ways to improve the score.
Process Improvements and Process Adherence:
• Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms- • Initiate and deliver on process improvement projects to improve process efficiencies.
- • Driving Forums on Thought sharing for project improvement.
- • Whitepaper Writing.
- • Automation Opportunity.
Project Control, Management and Review / Program delivery:
• Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines- • Ensure proper documentation and knowledge transfer as per project plan and schedule.
- • Work with support functions to enable infrastructure support to team and ensure zero downtime.
- • Prepare for infrastructure and other growth related requirements.
- • Ensure resource utilization and scheduling of end to end work.
- • Plan for resources based on volume projection and current available head count and allocate responsibilities.
- • Effective forward planning in terms of process delivery, people & client engagement.
- • Drive a culture of proactive risk identification within the process.
People/Team:
• Provide guidance and mentorship to team- • Drive knowledge management and continuous up skilling of the team.
- • Conduct performance appraisals for team members.
- • Manage attrition through skip level meetings, planning interventions, engagement calendars.
- • Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
- • Participate in organizational initiatives such as recruitment drives, training programs etc.
- • Deliver communication received from senior management to the team members though town halls, team meetings.
- • Leadership assimilation.
Must Have Skills
- MS Excel
- MS Office
- MS Word
Good To Have Skills
- Hedge Fund Accounting
- Fund Accounting
-
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