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Associate Project Manager
4 weeks ago
Life on the team
It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.
What you’ll do
- Handling customer calls and emails
- Acting as a point of escalation for engineers and during Major Incidents
- Championing corporate processes like Incident, Problem & Change management
- Driving process improvements
- Ensuring updated working aids
- Coaching, developing, and motivating team members
- Offering training sessions as needed
- Flexibility and commitment to meeting deadlines
- Delivering exceptional customer service
- Collaborating effectively with internal teams
- Oversight of team members and task completion during shifts
- Managing time-off requests and unforeseen absences
What you’ll need
- Exceptional verbal and written communication skills
- Strong leadership abilities and experience in team management
- Proactive approach to resolving P1/MIM incidents
- Exposure in Change Management, Problem Management Process.
- Creative problem-solving skills
- Motivated to succeed
- Track record of meeting challenging SLAs in a Technology Managed Service environment
- Proficient in technical and service management terminology
- Availability for 24x7 Shift system
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