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Sr Associate Help Desk at Fiserv Inc

3 months ago

Pune, India timesjobs Full time


Responsibilities

Requisition ID: R-10339842
Date posted: 08/19/2024
End Date: 08/21/2024
City: Pune
State/Region: Maharashtra
Country: India
Location Type: Onsite

Calling all innovators find your future at Fiserv.
Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Associate, Help Desk

Ability to understand the status messages in complex technical situations and get trained on the new process.

ATM incident management.

Good understanding of ATM faults.

Troubleshooting on the issues related to ATMs for Managed and Non-managed services.

Good at communication Skills, Ability to work on the new requirements.

Good at understanding the requirements and solution designing through process maps.

Optimize to use and manage SLAs and Escalations.

Understanding on patching schedule of the ATMs.

Preventive testing for accuracy and to identify and resolve problems proactively before these even occur.

Experience of online and ATM test environment management to test software upgrades and scenario-based testing for incorrect dispatches.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name.
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.