Current jobs related to Customer Success Manager - Bengaluru - BayOne Solutions

  • Customer Success Executive

    5 days ago

    Bengaluru, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Customer Success Executive

    6 days ago

    Bengaluru, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Customer Success Executive

    5 days ago

    Bengaluru, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Quest For Success | Customer Success Executive | bangalore

    5 days ago

    Bengaluru, India Quest For Success Full time

    Company DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Customer Success Representative

    4 days ago

    Bengaluru, Karnataka, India Quest For Success Full time

    **Quest for Success: A Leader in Education Excellence**We are a renowned SAT and AP training institute in India, committed to delivering exceptional results. With a proven track record of success, we empower students to achieve their academic goals through comprehensive preparation programs.**About the Role:**We are seeking a highly skilled CUSTOMER SUCCESS...

  • Customer Success Manager

    3 months ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:Graphy ( is seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Leadrat Full time

    Key Responsibilities- Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product...

  • Customer Success Manager

    3 months ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:Graphy (www.graphy.com) is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...

  • Customer Success Manager

    1 month ago

    Bengaluru, Karnataka, India Twixor Full time

    Twixor is seeking a seasoned Customer Success Manager to drive growth and deliver successful client outcomes on our next-generation platforms. This role is focused on the global market and requires a strong understanding of customer success metrics. The ideal candidate has experience in B2B enterprise product customer success roles and a passion for...

  • Customer Success Manager

    6 months ago

    Bengaluru, India Leadrat Full time

    Job Requirements: -Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product team...

  • Customer Success Manager

    6 months ago

    Bengaluru, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Twixor Full time

    Role: Customer Success Manager Job Description: Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key...

  • Customer Success Manager

    3 days ago

    Bengaluru, India Kapture CX Full time

    Job Title: Customer Success Manager Location : Bangalore, OnsiteCompany Overview : Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI,...

  • Customer Success Manager

    3 months ago

    Bengaluru, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Qualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...

  • Customer success manager

    1 month ago

    Bengaluru, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Wenger & Watson Full time

    Qualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Qualifications: • 8 to 10 years of experience in a customer-facing role, such as Customer Success or Account Management with a focus on API security, cybersecurity, or enterprise software. • Proven track record of managing and growing large customer accounts, with a strong understanding of customer success metrics and best practices. • Experience...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Wenger & Watson Full time

    Qualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...

  • Customer Success Manager

    4 months ago

    Bengaluru, India Altisource Full time

    Job Description Key Responsibilities: Team Management: Oversee the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization’s objectives. Ensure adherence to established SLAs, including response times, call resolution rates, and customer service quality. Prepare and present regular...

Customer Success Manager

1 month ago

Bengaluru, India BayOne Solutions Full time

Position: Customer Success Manager

Location: Bengaluru or Gurgaon (Onsite)

Type: Fulltime with BayOne


Responsibilities:

Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.

What are we looking for:

Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a knowledge of corporate organization and policies. Demonstrates business, and program functional knowledge at the expert level. Demonstrates administrative or operations knowledge. Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation. Demonstrates broad knowledge of corporate policies, products, markets, and processes, as well as an understanding of business management principles and practices. Demonstrates skills in management, planning, problem solving, innovation, analysis, communication, and negotiation.


What you'll do:

Customer Success Manager (CSM) - Key value to Customer is as a management partner with the Customer and an integral part and extension of the Customer's IT management structure. Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the service delivery team are fully knowledgeable about the Customer's critical IT services and business objectives. Promotes customer satisfaction within team, prevents customer dissatisfaction issues from occurring, and follows up on any satisfaction issues that arise. Builds positive working relationships with all members of the team. Leverages experience and knowledge through information sharing. Responsible for the overall delivery of the Service solution. The CSM is the Customer's single IT management focal for all service-related issues, technical escalations and customer integration actions. The CSM serves as the customer's single point of contact for all service issues and actions and is the customer's remote service advocate within company.


Effective at establishing overall goals, developing CSP (Customer Success Plans), and action plans to achieve results, has a keen sense of what, when and how to communicate information to management and peers and the actions taken and possible solutions. Provides direction and leadership to the support team and peers based upon organization vision and strategic direction. Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/organization. Holds people accountable to meet organization goals, meets goals set for Performance Management Initiative, motivates, and recognizes individuals within team.

Responsibilities also include resource and business management to annual plan of record and, in conjunction with, Global Solution Centers, Onsite Delivery, and direct line organization, ensures Customer Satisfaction with support/services delivered by Services.


Acts as Escalation Manager - handles all team escalations. The CSM is responsible for communicating and coordinating with the Customer during the engineering referral process. The CSM is further responsible for keeping the Customer aware of all activities, milestones, and decisions necessary for their covered IT environment and solution resolution. During an engineering elevation, responsible through the problem resolution process, and culminates when the Customer's situation is resolved. Responsible for all service-related issues, if necessary during outage situations, the CSM will coordinate and manage the Action Plan for the activities, service event management, process flows and administration. Ensures that the support Service is delivered in conformance to the declared deliverables, management of scope of services, responsible for service procedures, coordinates closely with internal organizations (field delivery and engineering organizations as necessary). Responsible for and conducts the Quarterly Service Review with the Customer or defined review times. Responsible for statistical analysis and trending in conjunction with the proactive services and Quarterly or Monthly Service Review.


What you need to bring:

  • Min 2-4 years recent experience with Customer Success with high touch engagements.
  • A professional degree or equivalent experience and 5+ years related experience.
  • Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools.
  • Intermediate level skills with Microsoft Office applications including EXCEL and Outlook
  • Demonstrated English verbal, written, and typing skills.
  • Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
  • Team player and mentor
  • Account management skills are preferred
  • Demonstrated Program Management skills and high organizational skills required, PMP certification desired.
  • ITIL/ITSM certification desired.
  • Professional degree or certification combined with related experience highly desired. Applies advanced subject matter knowledge to complex business issues. Frequently contributes to the development of new ideas and methods. Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Leads and/or provides expertise to project teams and may participate in cross-functional initiatives. Provides direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
  • Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values
  • Holding a Bachelor or master degree in Computer Science, Computer Studies, Information Security (or equivalent combination of education and experience)
  • Experienced in working in a risk management, audit, security or technical delivery role able to work self-motivated in diverse, multi-national and virtual environments