Manager- Global Workforce

3 weeks ago

India iMerit Technology Full time

Manager, Global Workforce — Scholars Platform

Location: Remote (Global) — frequent overlap with Americas/EMEA time zones

Reporting to: Director HR

Role type: Full-time

Team: Will be an individual contributor who works closely with multiple stakeholders.



Role summary

Lead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.


Key responsibilities

  • Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
  • Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
  • Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.
  • Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
  • Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
  • Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
  • Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
  • Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.


Must-have qualifications & skills

  • 12+ years HR/people operations experience, with 2+ years managing large-scale global or distributed workforces/programs- must Americas and some areas in EMEA
  • Strong operational mindset — proven experience building processes, playbooks and vendor programs that scale.
  • Hands-on experience with HR analytics: building dashboards, defining KPIs and making data-driven recommendations.
  • Solid knowledge of compliance and workforce operations across multiple geographies.
  • Excellent stakeholder management — comfortable working with Legal, Finance, Product and regional HR teams.
  • Strong written and verbal communication; able to produce crisp playbooks and run cross-functional workshops.
  • Comfortable with ambiguity and rapid change; high attention to detail.


Nice-to-have

  • Direct experience with education, youth talent, internship or gig work programs.
  • Experience in EMEA markets, India or APAC is a plus.
  • Experience with HRIS/workforce-management platforms, payment systems and/or verification tools.
  • Prior vendor management of background check, payment, or program service providers.
  • Project management training and experience.


Metrics of success (first 6 months)

  • SLAs and onboarding time reduced by X% (baseline + target to be agreed).
  • Reliable operational dashboards in place and adopted by stakeholders.
  • Clean compliance posture in priority markets; zero major onboarding or payment issues.
  • Documented playbooks for onboarding, engagement, and escalations.
  • No major Stakeholder escalation.

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